Specialized Customer Support and Focus on Editorial Support

Driving better customer engagement can be a game-changer for many enterprises since more engaged customers are likely to spend more money on products and services.

Transparency and visibility are the core attributes of efficient order processing, which result in increased customer experience, enhanced revenue, better managed operational costs, and further help with:

• Accurate, near real-time support to Author and Reviewer
• Order, fulfillment, and resolution from anywhere
• Robust training facilitation and quality practices

Straive’s solutions are tailored to facilitate business with minimized order-cycle time and increased efficiency. Our customer support solutions bring people, processes, and technology together to help companies with order management and help them stay ahead of their competitors.

Download our case study to learn how we enabled a leading publisher with order management and customer service and achieved excellent customer satisfaction and a better turnaround time.