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**Singapore (May 3, 2023):** Straive, a leader in delivering technology-driven data/AI solutions for EdTech, Research, and Information Services to leading global organizations, today announced the appointment of Ankor Rai, an experienced data technology leader, as its Chief Executive Officer. Straive is owned by BPEA EQT, part of EQT Group, a purpose-driven global investment organization focused on active ownership strategies.

Ankor succeeds Ratan Datta, who led Straive for over a decade, with the last seven years as President and CEO. Effective May 1, Ratan will assume the role of Vice Chairman to support the transition to Ankor and will continue to be a member of Straive’s board of directors. 

Ankor joins Straive from EXL, where he was a member of the Executive Committee and served as Executive Vice President & Chief Digital Officer. Over 20+ years, Ankor has led the growth of high-value data-led tech businesses by developing high-impact solutions for Fortune 1000 companies across North America, the UK, and Asia. Ankor helped grow EXL's Analytics business from a niche analytics practice into a full-stack analytics powerhouse.  Before that, he was a partner at Inductis, one of the original pioneers of data and analytics in the industry.

“Over the last 15 years, Ratan has greatly influenced the company’s growth and diversification. The transformation he has brought in the company’s strategy and structure leaves Straive positioned well for the future. On behalf of our Board of Directors, I would like to thank Ratan for his exceptional leadership at Straive. Ankor brings an outstanding track record of building customer-centric data, analytics, and AI businesses to service clients across sectors and geographies. I am excited to welcome Ankor to the firm, and I look forward to working with Ankor, complemented by our talented leadership team, to take Straive to new heights”, said Josh Blair, Chairman of the Board.

“I am very excited about the market opportunity for Straive. Today, we help our clients create new data, insights, and knowledge and integrate that into complex digital workflows for learning & education, scientific research, and other business operations. As our clients address new opportunities around data, analytics, AI, and digital technologies, Straive’s capabilities are critical to executing such complex transformations seamlessly.” said Ankor Rai.

“We are thrilled to have Ankor join Straive as the Chief Executive Officer. His experience in building data analytics and AI business at scale, combined with the experience of integrating such next-gen capabilities into redesigned human-in-loop operations, is critical for our clients today. We look forward to Ankor deepening our relationship with our clients by adding even more value to their businesses,” said Hari Gopalakrishnan, Partner, BPEA EQT.

## About Straive (erstwhile SPi Global) 

Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains, such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in seven countries: Singapore (headquarters), India, Philippines, USA, Nicaragua, Vietnam, and the UK.

For media queries, contact Anoop Siddak Singh Tuli [(anoop.tuli@straive.com)](mailto:anoop.tuli@straive.com)  


Straive, a leader in delivering technology-driven data/AI solutions for EdTech, Research, and Information Services to leading global organizations, today announced the appointment of Ankor Rai, an experienced data technology leader, as its Chief Executive Officer. Straive is owned by BPEA EQT, part of EQT Group, a purpose-driven global investment organization focused on active ownership strategies.

Straive Appoints Ankor Rai as Chief Executive Officer

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**Singapore (Feb 15, 2023):** Straive (erstwhile SPi Global), a well-recognized leader in delivering technology-driven solutions for Content, EdTech, and Data, has been named a Product Challenger in Intelligent Document Processing (IDP) by the leading global technology research and advisory firm Information Services Group (ISG) in its Provider Lens™ Intelligent Automation Solutions and Services 2022 UK report and a high-ranking Contender in its US report.

ISG Provider Lens is a practitioner-led service provider comparison. Its research reports provide independent vendor evaluations and enterprise buying behavior segmentation.

Straive’s IDP capabilities are centered around its proprietary data management platform, Straive Data Platform (SDP). SDP provides customizable data extraction, enrichment, transformation, and delivery modules for all kinds of data (structured, semi-structured, and unstructured). Straive’s solutions employ cognitive technologies to automate data processing and deliver actionable insights from information-heavy content in any format, such as PDFs, emails, word files, annual reports, sustainability reports, scanned PDFs, images, diagrams, and more.

Straive offers a complete lifecycle of AI-led solutions, including data engineering, operations, analytics, and insights, all around a core of deep information engineering expertise to serve customers across a wide range of industries, including Information Services, BFSI, Lifesciences, Retail, Logistics, Legal and more. The company has set up a dedicated R&D unit, Straive Innovation Labs, to continuously integrate next-generation solutions into its IDP offerings and co-create solutions with its customers.  

On the feature, **Ratan Datta, President and CEO, Straive**, said, “With the evolution of data generation and consumption behaviors, most of the resultant content continues to remain semi-structured or unstructured. Processing this content will require a lot more investment in automated data processing with an emphasis on expertise, accuracy, and efficiency. Straive's feature in the ISG Provider Lens™ report is a testament to our IDP capabilities and data solutions that we are focused on. We will continue to innovate, excel and deliver industry-best solutions.”

Straive differentiates itself by focusing on solving complex and often high-value use cases requiring specialized domain expertise. A team of SMEs, well-versed in BFSI, Capital Markets, Life sciences, Chemistry, Biomedical, Sustainability, Legal domains, and more, backs these efforts. Its multi-year expertise enables Straive to achieve a significantly higher level of automation and efficiency and leverage SDP as an enabler to drive business outcomes.

To read the full report, [Click Here](https://www.straive.com/analyst-recognitions/straive-intelligent-document-processing-capabilities-isg-provider-lens-intelligent-automation-solution-and-services-report-2022)

**About** [Straive](https://www.straive.com/) **(erstwhile SPi Global)**

Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains, such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in seven countries: Singapore (headquarters), India, Philippines, USA, Nicaragua, Vietnam, and the UK.

**For media queries**, *contact Anoop Siddak Singh Tuli ([anoop.tuli@straive.com](mailto:anoop.tuli@straive.com))* 

Intelligent Automation Solutions and Services 2022 - ReportStraive’s IDP capabilities are centered around its proprietary data management platform, Straive Data Platform (SDP). SDP provides customizable data extraction, enrichment, transformation, and delivery modules for all kinds of data (structured, semi-structured, and unstructured).

Straive’s Intelligent Document Processing (IDP) Capabilities featured in ISG Provider Lens™ Intelligent Automation Solutions and Services 2022 Report

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**Singapore (Jan 18, 2023)**: Straive (erstwhile SPi Global), a well-recognized leader in delivering technology-driven solutions for Content, EdTech, and Data, has been named a Product Challenger in AI & Analytics by advisory firm Information Services Group (ISG) in its Provider Lens™ Contact Center — Customer Experience Services 2022 global report. Straive has been featured in multiple quadrants, including Digital Operations, Work from Home Services & Social Media CX Services, owing to its continuous emphasis on elevating customer experience through continuous process innovation and operational excellence.   

ISG Provider Lens™ is a practitioner-led service provider comparison. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation.  

With 15+ years of experience as a preferred partner to leading global organizations, Straive’s capabilities encompass end-to-end omnichannel support solutions, advanced delivery centers, global language capabilities, and 24/7 availability of subject matter experts. With the help of technology, a data-led approach, and support agents specialized across various disciplines, Straive drives customer engagement efficiently across diverse industry segments, including publishing (scientific/professional), education, information services, banking, insurance, and logistics, among others. Straive’s technology solutions suite is tailored to create enriching customer experiences.   

On the feature, Ratan Datta, President and CEO, Straive, said, “More and more enterprises now realize the value of adopting a technology and data-driven approach to improve customer engagement and satisfaction. Straive’s feature in the ISG Provider Lens™ is a testament to our knowledge, our track record in Customer Experience services, and a clear vision and roadmap. We have blended subject matter expertise with a data-driven approach and adoption of AI/ML, Automation, and other new technologies to create and deliver superior customer experiences.”   

The ISG Report noted, “Straive is investing in high-skilled domain & subject matter experts while developing niche Customer Experience capabilities with data management as a key focus area. Straive’s high-growth verticals include EdTech, Publishing, Media, and BFSI.”   

Straive has a strong and established CX practice focused on improving the customer experience, with product and technical support as one of the major offerings, along with lead generation. With more than 18,000 employees, including dedicated customer service personnel, and operations spread across seven countries, the company offers back-office services, sales & marketing support, multilingual support, and content operations in 10+ languages. Straive has also created a dedicated lab to foster innovation, create industry benchmarks and co-create solutions with clients.   

To download the report, please [click here](https://www.straive.com/analyst-recognitions/straive-recognized-as-a-product-challenger-AI-analytics-in-ISG-provider-lens-contact-center).    

About [Straive](https://www.straive.com/) (erstwhile SPi Global)   

Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains, such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in seven countries: Singapore (headquarters), India, Philippines, USA, Nicaragua, Vietnam, and UK.    

**For media queries**, contact Anoop Siddak Singh Tuli ([anoop.tuli@straive.com](mailto:anoop.tuli@straive.com)) 

Straive has a strong and established CX practice focused on improving the customer experience, with product and technical support as one of the major offerings, along with lead generation.

Straive featured as a Product Challenger in AI & Analytics in ISG Provider Lens™ Contact Center - Customer Experience Services 2022 Global Report

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**Mumbai (Oct 11, 2022):** Straive (erstwhile SPi Global), a leader in delivering technology-driven solutions for Content, EdTech, and Data to leading global organizations, has appointed Josh Blair as its Non-Executive Chairman.  

Josh is the CEO and Co-Founder of EdTech innovator Impro AI. Additionally, Josh is the Vice Chair at TELUS International, the Governance Chair at Neighbourly Pharmacies, and a partner at Esplanade Ventures. Prior to 2020, Josh enjoyed 25 years working at TELUS Corporation, most recently as Group President overseeing TELUS International, TELUS Health, TELUS Agriculture, TELUS Business Solutions, and TELUS Ventures.   

“We are thrilled to have Josh Blair join our Board as the Non-Executive Chair. Josh has had a tremendous impact while leading various digital transformation programs, and we look forward to drawing on his experience and acumen as we continue to transform Straive”, said Ratan Datta, President and CEO of Straive.    

“We have enjoyed working with Josh over several years at TELUS International, and his leadership has been a catalyst to the success of his companies. We look forward to his Chairmanship at Straive as the company continues its growth journey and achieves new heights,” said Jimmy Mahtani, Managing Director of Baring Private Equity Asia.    

“As Chairman of Straive, I am excited about the opportunity of working with Baring Private Equity Asia, the board, and the management team to continue to transform Straive, with its investments in high caliber talent and digital technologies focused on delivering the highest quality of services to its clients,” said Josh Blair.    

**About** [Straive](https://www.straive.com/) **(erstwhile SPi Global)**  

Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains, such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in seven countries: Singapore (headquarters), India, Philippines, USA, Nicaragua, Vietnam, and UK.  

**For media queries,** contact Anoop Siddak Singh Tuli([anoop.tuli@straive.com](mailto:anoop.tuli@straive.com))




Straive (erstwhile SPi Global), a leader in delivering technology-driven solutions for Content, EdTech, and Data to leading global organizations, has appointed Josh Blair as its Non-Executive Chairman.

Straive appoints Josh Blair as its Chairman

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**Singapore (Sep 27, 2022)**:The National Academy of Sciences has selected Straive, a leader in technology-driven solutions for Content, EdTech, and Data, to provide end-to-end content production services for its flagship publication, Proceedings of the National Academy of Sciences (PNAS).   

PNAS is one of the world's most cited and comprehensive multidisciplinary scientific journals, publishing more than 3,500 research papers annually. The journal is an authoritative source of high-impact, original research that broadly spans the biological, physical, and social sciences.   

The engagement involves the production of digital content, including copyediting, content structuring, author proofing, and production editing, using Straive’s Content Publishing Platform, ensuring full compliance with PNAS's high editorial standards and publication requirements.  

Regarding the announcement, Diane Sullenberger, PNAS Executive Editor, said, "The goal of PNAS is to disseminate the highest-quality scientific research, spanning diverse disciplines, as broadly as possible. By partnering with Straive, we have furthered our commitment to delivering scientific content of the highest caliber and enhancing its value.”   

"We are pleased to partner with PNAS. Our approach involves providing PNAS with state-of-the-art production services that support its unique workflow requirements while ensuring efficiency, quality, and transparency. Our team is working very closely with PNAS leadership to ensure seamless integration of our platform and tools and an accurate adoption of PNAS procedures," said Prabhakar Bisen, President and COO of Straive.  

To know more about Straive’s content services, [Click Here](https://www.straive.com/solutions/research-content-services).      

**About PNAS**  

The *Proceedings of the National Academy of Sciences* (PNAS), a peer-reviewed journal of the [National Academy of Sciences](http://www.nasonline.org/) (NAS), is an authoritative source of high-impact, original research that broadly spans the biological, physical, and social sciences. The journal is global in scope, and submission is open to all researchers worldwide.  

PNAS was established in 1914 in honor of the semicentennial anniversary of the National Academy of Sciences. Since then, the journal has worked to publish only the highest-quality scientific research and to make that research accessible to a broad audience. In addition, PNAS publishes science news, Commentaries, Perspectives, Special Features, podcasts, and profiles of NAS members.  

**About** [Straive](https://www.straive.com/) **(erstwhile SPi Global)**   

Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains, such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in seven countries: Philippines, India, USA, Nicaragua, Vietnam, United Kingdom, and the company headquarters in Singapore.   

**For media queries**, contact Anoop Siddak Singh Tuli ([anoop.tuli@straive.com](mailto:anoop.tuli@straive.com))

The National Academy of Sciences has selected Straive, a leader in technology-driven solutions for Content, EdTech, and Data, to provide end-to-end content production services for its flagship publication, Proceedings of the National Academy of Sciences (PNAS).

PNAS Partners with Straive for Production Services

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**Singapore (Sep 20, 2022):** Straive, a leader in delivering technology-driven solutions for Content, EdTech, and Data to leading global organizations, has been conferred with two awards at the 13th edition of CMO Asia Awards 2022, held on 17th August 2022 in Singapore. The organization won the Brand Revitalization Award for Excellence in Branding and Marketing and the Best Multichannel Integrated Campaign for Excellence in Digital Marketing out of 200 nominations across 40 categories.  

CMO Asia Awards are one of the most aspired accolades in APAC. These are awarded for outstanding contributions in Traditional Marketing, Branding, and Digital Marketing and recognize organizations and individuals for their outstanding client and employee-level communication initiatives. The awards are judged by an independent, high-caliber jury of professionals from across Asia.  

SPi Global rebranded to Straive in April 2021 with a view to realigning the brand with the evolving strategic initiatives of the company. Subsequently, Straive has undertaken a comprehensive brand campaign to communicate the new brand messaging and create awareness and recall for the brand. The rebranding campaign, comprising static and dynamic promotions, customer mailers, press releases, social media communication, and the launch of a new website, has been awarded the Brand Revitalization award.  

Straive has also undertaken multiple multichannel integrated campaigns to build awareness about the company’s offerings across its business lines and generate demand. The company has successfully leveraged numerous marketing channels to reach the target audience in industries like BFSI, Information Services, EdTech, Academic Publishing, and more. Considering the business impact it has achieved, the multichannel umbrella campaign “Connecting the Dots” bagged the Best Multichannel Integrated Campaign Award at the ceremony.   

Speaking about the awards, **Ratan Datta, President and CEO, Straive**, said, “Straive is delighted to have received this recognition, which is a testament to our marketing and branding initiatives. As a company, we have doubled our marketing and branding efforts over the last year to communicate our purpose, values, and key focus areas to our clients, employees, and stakeholders and build a stronger Straive brand. I am excited to see our hard work getting recognized by industry leaders and experts. We will continue to focus on enhancing stakeholder experience through clear, relevant, and impactful marketing communication.”   

To know more about the Straive brand, [Click Here.](https://www.straive.com/brand)  

**About** [Straive](https://www.straive.com) **(erstwhile SPi Global)**   

*Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains, such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in seven countries: Philippines, India, USA, Nicaragua, Vietnam, United Kingdom, and the company headquarters in Singapore.*  

**For media queries**, contact Anoop Tuli [(anoop.tuli@straive.com)](mailto:anoop.tuli@straive.com)
 

Straive, a leader in delivering technology-driven solutions for Content, EdTech, and Data to leading global organizations, has been conferred with two awards at the 13th edition of CMO Asia Awards 2022, held on 17th August 2022 in Singapore.

Straive bags “Brand Revitalization Award” and “Best Multichannel Integrated Campaign Award” at CMO Asia Awards 2022

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**Chennai (Sept 6th, 2022)**: Straive, a well-recognized leader in delivering technology-driven solutions for Content, EdTech, and Data to leading global organizations, has been mentioned in one of India’s most prestigious listings – **The Economic Times Future-Ready Organizations**. Straive achieved this listing after rigorous evaluation and stood out based on its – clarity of purpose & future orientation, efforts towards the organization’s overall sustainable development, and measurable impact and sustainability of all initiatives – among other criteria.  

The Economic Times defines Future-Ready Organizations as having three key characteristics – clarity in knowing who they are and what they stand for; fixation on speed and simplicity in operations; and growth by scaling up the ability to learn, innovate, and seek good ideas regardless of their origin.  

Straive has defined a strategic roadmap to achieve specific goals for its clients, employees, community, and shareholders. As part of its digital transformation journey, Straive has emphasized standardization and adherence to regulatory compliance across the organization, which includes but is not limited to – financial processes, employee onboarding, HR operations, workforce management, integration of all internal platforms, efficient and effective service delivery, and comprehensive, actionable intelligence on the overall operations in the organization.  

Straive has also established long-term objectives and a robust governance framework for scaled-up and sustainable ESG practices with targeted impacts such as reducing carbon emissions, reducing plastic usage, smart-classrooms program, and self-care programs.   

On the feature, **Ratan Datta, President, and CEO, Straive**, said, “Straive is focused on creating a diverse and inclusive future-ready workforce by aligning its Human Capital Management initiatives with the company’s Culture and organizational Values. The Economic Times Future-Ready Organizations is a testament to our commitment to developing flexible, resilient, and future-ready systems and processes.”  

To know more about careers at Straive, [Click Here](https://www.straive.com/careers).  

**About** [Straive](https://www.straive.com/) **(erstwhile SPi Global)**   

*Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains, such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in seven countries: Philippines, India, USA, Nicaragua, Vietnam, United Kingdom, and the company headquarters in Singapore.*   

 **For media queries**, contact Anoop Tuli, Lead – Brand & PR [anoop.tuli@straive.com](mailto:anoop.tuli@straive.com) 


Straive, a well-recognized leader in delivering technology-driven solutions for Content, EdTech, and Data to leading global organizations, has been mentioned in one of India’s most prestigious listings – The Economic Times Future Ready Organizations.

Straive recognized as a Future Ready Organization by The Economic Times

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**Singapore (Jan 27th, 2022):** Straive (erstwhile SPi Global), a market leader in technology-driven EdTech, content, and data solutions, has been named a contender by a leading global technology research and advisory firm **Information Services Group (ISG)** in its Provider Lens™ Intelligent Automation — Solutions & Services US Report 2021. Straive has been recognized in the report for its document processing solutions, enabling automated extraction, interpretation, classification, and handling of digitized documents faster and at scale.

ISG Provider Lens&#8482; is a practitioner-led service provider comparison. Its research reports provide independent vendor evaluations and enterprise buying behavior segmentation.  

Straive’s IDP capabilities are backed by its proprietary unstructured data platform, Straive Data Platform (SDP), built on a microservices-based architecture with customizable data extraction, enrichment, transformation, and delivery modules. Straive’s document processing solutions employ cognitive technologies to automate data extraction, enrichment, and transformation and deliver actionable insights from text-heavy documents in any format, such as text PDFs, emails, word files, and scanned PDFs. 

Straive has set up a dedicated R&D unit called Straive Innovation Labs to integrate next-generation solutions into its SDP offerings continuously. Straive’s customers benefit from flexible commercial models, including output-based pricing per document, where it manages both the operations and technology.

On the feature, **Ratan Datta, President and CEO, Straive**, said, “The rising demand for processing voluminous semi-structured and unstructured documents with greater accuracy and speed has catalyzed the need for better and automated document processing. Straive's feature in the ISG Provider Lens™ report is a testament to our capabilities in the IDP space. Through a fine blend of subject matter expertise, latest technologies like AI, ML, and a keen focus on R&D, Straive Data Platform continues to serve customers across a wide range of industries, including Finance, Research & Lifesciences, Real Estate, and Legal & Regulatory.”

The ISG report noted, “As a platform-based and automation-driven data company, Straive is actively working to strengthen its SDP solution to support more document formats, complex use-cases, and broaden industry coverage to include insurance, healthcare, and pharma.”

Straive differentiates itself with a focus on solving industry use cases requiring domain expertise backed by a team of more than 500 SMEs across various disciplines such as life sciences, chemistry, biomedical, sustainability, legal, financial services, etc. Its deep expertise enables Straive to achieve a significantly higher level of automation in complex use cases and leverage SDP as an enabler to drive business outcomes.


To read the full report, Click [Here](/analyst-recognitions/straives-intelligent-document-processing-intelligent-automation-solutions).


**About** [**Straive** ](/) **(erstwhile SPi Global)**
*Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries: Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom, and the company headquarters in Singapore.*

**For media queries**, contact Kshitiz Ahuja, Lead-Brand and PR [(kshitiz.ahuja@straive.com)](mailto:kshitiz.ahuja@straive.com)


Straive has been named a contender by a leading global technology research and advisory firm Information Services Group (ISG) in its Provider Lens™ Intelligent Automation — Solutions & Services US Report 2021. Straive has been recognized in the report for its document processing solutions, enabling automated extraction, interpretation, classification, and handling of digitized documents faster and at scale.

Straive’s Intelligent Document Processing (IDP) capabilities featured in ISG’s Provider Lens™ Intelligent Automation — Solutions & Services US Report 2021

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**Singapore, November 17th, 2021:** Straive (erstwhile SPi Global), a market-leader in technology driven content and data solutions, today unveiled its new and comprehensive official website. An extension of the rebrand earlier this year, the new website marks Straive’s next step on its journey of redefining the brand. With 250+ pages live today, the website is a window into Straive’s capabilities across EdTech, Data Solutions, Research and Education Content capabilities.

Capturing the new visual identity, the website has been developed with an intuitive design to enhance the content consumption experience. Along with Straive’s solutions, the website also showcases the technological capabilities across customer segments and the various industries that the company operates in. The website's Insights section features original articles, research, whitepapers, e-briefs, videos, case studies and more to create holistic thought leadership and enable industry knowledge exchange.

On the website launch, **Ratan Datta, President and CEO, Straive,** said, “The rebranding and the new website are a reflection of our long-term vision and the evolution of Straive as a company. In line with the new visual identity of the brand, our website features a younger, fresher, and a more vibrant appeal while delivering a multitude of insights at the same time. We are hopeful that the new website will offer a meaningful experience to visitors and resonate with their business needs. The new website represents our pledge to keep evolving along with our customers in elevating knowledge to solve the critical problems of our time.”

The website also offers a peek into the Life & Culture at Straive and various career opportunities from across the world along with an introduction to the leadership team and an extensive newsroom.

To explore our new website, [click here.](https://www.straive.com)

### About Straive (erstwhile SPi Global)

Straive (earlier known as SPi Global) is a market leading content technology enterprise that provides data services, subject matter expertise (SME) and technology solutions to multiple domains such as research content, e-Learning/EdTech and data/information providers. With a client-base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries- Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom and the company headquarters in Singapore.

***For media queries,** reach out to Kshitiz Ahuja, Lead- Brand and PR, [kshitiz.ahuja@straive.com](mailto:kshitiz.ahuja@straive.com)*

Straive (erstwhile SPi Global), a market-leader in technology driven content and data solutions, today unveiled its new and comprehensive official website.

Straive launches an all-new official website as part of its branding evolution

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**Singapore (Nov 4th, 2021):** Straive (erstwhile SPi Global), a market-leader in technology driven EdTech, content, and data solutions, has been named a contender across global geographies by advisory firm **Information Services Group (ISG)** in its Provider Lens™ Contact Center — Customer Experience Services 2021 global report. Straive has been featured in multiple quadrants, including **Digital Operations, AI & Analytics, Work from Home Services & Social Media Services,** owing to its proficiency in driving business agility and operational excellence in customer support services.

ISG Provider LensTM is a practitioner-led service provider comparison. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation.

As an industry leader for more than 15 years, Straive’s capabilities encompass outsourcing services, comprehensive offerings, advanced delivery centers, global language capabilities, and 24/7 availability of subject matter experts. With 2,300+ support agents specialized across various disciplines and providing multi-channel support, Straive drives customer engagement efficiently across the information industry segments including publishing (scientific/professional), education, legal & tax, financial information among others. Straive’s robust technology solutions suite is tailored to meet customer expectations, enhancing sales, product, and service.

On the feature, **Ratan Datta, President and CEO, Straive,** said, “The evolving digital technologies have radically transformed the ways of customer engagement. Straive's entry and feature in the ISG Provider Lens™ quadrant report is a testament to our knowledge, expertise, and successful record in customer support services. A fine blend of subject matter expertise and the latest technologies—AI, ML, and Analytics have been at the center of our capabilities.”

The ISG Report noted, “Straive™ is consciously working towards developing its tech-enabled customer services across various channels in order to deliver an enriched customer experience in its target market segments.”

Straive has a strong and established CX practice focused on improving the customer experience, with product and technical support being one of the major offerings, along with lead generation. With more than 18,000 employees, including 2300+ dedicated customer service personnel, and operations spread across 8 countries, the company offers digital support, back-office services, sales & marketing support along with multilingual support and content operations in more than 10 languages. Straive also has a dedicated team in its labs to foster innovation, create industry benchmarks and co-create solutions with clients.

To read the full report, [Click Here](https://www.straive.com/analyst-recognitions/straive-featured-in-ISG-provider-lens-customer-experience-services-global-report-2021) 

**About** [Straive](https://www.straive.com/) **(erstwhile SPi Global)**

*Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries: Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom, and the company headquarters in Singapore.*

**For media queries,** contact Kshitiz Ahuja, Lead-Brand and PR ([kshitiz.ahuja@straive.com](mailto:kshitiz.ahuja@straive.com))

Straive featured in multiple quadrants, including Digital Operations, AI & Analytics, Work from Home Services & Social Media Services in ISG’s Provider Lens™ Contact Center — Customer Experience Services 2021 global report

Straive featured in ISG Provider Lens™ Contact Center -- Customer Experience Services 2021 global report

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Straive (erstwhile SPi Global), a market-leader in technology driven content and data solutions, today announced the launch of its Straive Data Platform (SDP).

SDP is an end-to-end data management platform focused on unstructured data solutions. With its cloud-native and microservices-based architecture, SDP extracts and enriches data from any unstructured source and enables enterprises to harness the power of all data. SDP benefits companies with a faster time to market, better data coverage and provides consistent quality with a scalable solution and a distinctive capability to work with unstructured data.

 

Straive, with its years of expertise in dealing with content and data (especially unstructured), has developed SDP to offer businesses a comprehensive solution to derive actionable insights out of unstructured datasets. SDP provides pre-built connectors and multiple ingestion paths to capture data from various sources and formats (unstructured and structured) to unify and action it across various touchpoints while providing a robust secure data processing environment. SDP makes use of artificial intelligence and machine learning capabilities to bring in differentiated levels of data accuracy, quality, and automation.

![SDP.png](/s3/SDP_5890c9495e.png)

SDP has been designed to serve Straive’s use cases spanning text intelligence, public data intelligence, and vision intelligence across industries such as scientific content, financial services, risk and compliance, and legal and real estate through:

- Easily customizable workflows
- Automated collections, extraction, and preparation of data
- Automatic scaling
- Seamless integration with third-party tools and products
- Enterprise-grade SLAs


 

From extracting people and company-related data points from 14M+ websites in 3-4 months to tracking around 9M+ unique data points across 11K companies sourced from Annual Reports, CSR Reports, and various regulatory filings, SDP is one of the most scalable solutions for unstructured data.

 

Murugesh Mayandi, Chief Data Solutions Officer, Straive, said, “Straive Data Platform encapsulates our decades-long experience and our end-to-end capabilities in the data solutions space. We have been consistently investing in people and platforms to push the levels of automation and application of a platform-based approach towards unstructured data problems, which is just ramping up for key business use cases. Through SDP, we are well-positioned to cater to a wide range of industries with our proprietary technology and a strong team of subject matter experts to apply and create customized industry solutions.”

 

To know more about Straive Data Platform, click here

 

About Straive (erstwhile SPi Global)

 

Straive is a market-leading content technology enterprise that provides data services, subject matter expertise (SME), and technology solutions to multiple domains such as research content, e-Learning/EdTech, and data/information providers. With a client base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries: Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom, and the company headquarters in Singapore. In August 2017, Partners Group, the global private markets investment manager, invested in SPi Global on behalf of its clients.

 

For media queries, contact Kshitiz Ahuja, Lead-Brand and PR (kshitiz.ahuja@straive.com)

Straive (erstwhile SPi Global), a market-leader in technology driven content and data solutions, today announced the launch of its Straive Data Platform (SDP).



Straive Introduces Straive Data Platform (SDP) – An End-to-End Data Management Platform Focused on Unstructured Data Solutions

SPi Global, the market leading content technology enterprise, today announced the launch of its new avatar as Straive (pronounced “strive”).

SPi Global, the market leading content technology enterprise, today announced the launch of its new avatar as Straive (pronounced “strive”). Following many developments in recent years including major acquisitions, new revenue streams and further consolidation of key business divisions, the new brand restates the value proposition of the company.

Over the years, the company has established itself as a leading e-learning solutions partner for online K-12 and higher-ed providers, as a specialized solutions provider for top business information and financial platforms, and as the leading content services provider to research and education publishers. With the acquisition of LearningMate in 2020, Straive today has a robust end-to-end portfolio encompassing content generation, technology platforms and delivery for the Ed-Tech space. Straive also recognizes the untapped potential of unstructured data across industries. In line with that, Ed-Tech, Data Solutions, Research and Education Content Services would form the core pillars of the company’s long-term vision.

The rebranding exercise is an amalgamation of several strategic and gradual changes to the visual identity of the company including a new brand color, logo, refreshed website and social channels. The name Straive encompasses the company’s increased focus on AI-driven solutions and signifies the ongoing endeavor to continuously enhance the value that the company brings to its customers, employees and to the community. The new brand logo represents Straive’s commitment to unravel the power of information by “Connecting the Dots”.  The refreshed look with Orange as the new brand color represents the wave of innovation and excellence the company brings to its esteemed customers in Research, Education, Ed-Tech, Finance, Real Estate, ESG, Logistics, etc.

 

Ratan Datta, President and CEO, Straive (earlier known as SPi Global), said, “We have been on a consistent path of growth, expansion and evolution through the years. As an extension of that, we are excited to launch our new brand and visual identity. The rebranding is our pledge to keep evolving in our quest to elevate knowledge to solve the critical problems of our time.”

The company also launched a new brand film and a microsite to mark the brand refresh.


About Straive (erstwhile SPi Global)

 Straive (earlier known as SPi Global) is a market leading content technology enterprise that provides data services, subject matter expertise (SME) and technology solutions to multiple domains such as research content, e-Learning/EdTech and data/information providers. With a client-base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries- Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom and the company headquarters in Singapore. In August 2017, Partners Group, the global private markets investment manager, invested in SPi Global on behalf of its clients.

 For media queries, reach out to Kshitiz Ahuja, Lead- Brand and PR, kshitiz.ahuja@spi-global.com

SPi Global, the market leading content technology enterprise, today announced the launch of its new avatar as Straive (pronounced “strive”).

SPi Global rebrands as Straive; launches a new, bolder and younger brand identity

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LearningMate, the leader in business to business ed-tech services has sold a majority stake to SPi Global, the market leading content technology enterprise.

(August 18, 2020), Singapore, India, USA & Philippines.

LearningMate, the leader in business to business ed-tech services has sold a majority stake to SPi Global, the market leading content technology enterprise. SPi Global is owned by Partners Group, a global private markets investment management firm with over USD 96 billion in assets under management, on behalf of its clients.

Founded in 2003, LearningMate has today close to 1000 ed-tech professionals, across the globe. LearningMate is among the leading diversified digital enablement providers in the ed-tech space with a strong multi-geographic presence across 6 locations (New York, Phoenix, Mumbai, Kolkata, London, and Vancouver). For more information, visit LearningMate.

LearningMate leads with a ‘Services over Platform’ strategy in the K-12, Higher education and Corporate Training sectors. LearningMate’s best-in-class middleware technology platform provides clients with a cloud-based infrastructure that allows them to create, curate, enhance and deliver digital learning content to multiple delivery channels. LearningMate also supports its clients with digital content and curriculum services that focus on improving learning efficacy and reach. LearningMate’s platforms and solutions have benefited over 250 clients till date and touch millions of students and faculty every day across the globe.

LearningMate was majority owned by Helix Investments, a New York based private equity fund with a special focus on India. Helix made the investment in 2009 and has been a LearningMate partner for over a decade. Helix will retain a minority stake in the company, demonstrating their continued commitment in the future growth of LearningMate.

Given that LearningMate has built a unique position and brand due to its focus on innovation and digital technologies, the company will continue to operate independently under Samudra (Sam) Sen, Founder and CEO of LearningMate. The new LearningMate board will consist of representatives from Partners Group, SPi Global and independent directors of repute. Sam will continue to be part of the LearningMate board.

The partnership will help both companies leverage complementary strengths and bring greater value to their customers. The ed-tech space is booming today and online learning is becoming the new normal especially in the light of the recent developments. LearningMate’s founding team and senior management will continue to remain invested in the company and successfully lead the organization to build value for the future.

“We are very pleased to join hands with the LearningMate team. Having known the organization and management for more than a decade, I have always considered LearningMate as one of the leading players in the ed-tech space. I am pleased to be part of the LearningMate board and look forward to working alongside Sam to create value in the Education markets” said SPi Global President and CEO Ratan Datta.

“We are excited with this new partnership and look forward to working closely with Partners Group and the SPi Global leadership to accelerate our growth and make a significant contribution to our education and training communities in these unprecedented times of rapid change that will need us to innovate more than ever before.” added Samudra Sen, Founder and CEO, LearningMate.

#### About SPi Global
SPi Global is a market leading content technology and content solutions enterprise that provides data services and subject matter expertise (SME) to multiple industries such as research, learning and education, finance, healthcare and life sciences, media and retail, and other corporates. Leveraging its deep domain expertise and suite of proprietary technology platforms, the company brings forth cutting-edge innovation for the extraction, enrichment and transformation of structured and unstructured content and information assets.

With a client-base scoping 30 countries worldwide, SPi Global delivers business transformation services across the globe. The company’s multi-geographical resource pool is strategically located in eight countries, India, the Philippines, United States, China, Nicaragua, Vietnam, United Kingdom and Singapore.

LearningMate, the leader in business to business ed-tech services has sold a majority stake to SPi Global, the market leading content technology enterprise.

Partners Group backed SPi Global Invests in LearningMate to Acquire Majority Stake

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SPi Global has successfully completed the acquisition of Scientific Publishing Services, or SPS, from research and education publisher Springer Nature Group.

Singapore, India, Philippines, 31st December 2019

SPi Global, the market leading content technology and content solutions enterprise that provides data services and subject matter expertise to multiple industries, has completed the acquisition of Scientific Publishing Services, or SPS, from research and education publisher Springer Nature Group. The definitive agreement was signed on the 3rd of December, 2019 and closing formalities were successfully completed today.

SPS is an end-to-end solutions provider for print and digital publishers offering a diversified suite of services to science, technology and medical (STM) and humanities and social sciences (HSS) book and journal publishers, and has evolved to become a full-service offshore partner. While publishing services is its core business, SPS has ventured into other offerings including knowledge process outsourcing (KPO) for finance and marketing services, and technology solutions.

SPS operates six delivery centres with 3,600 full-time employees based in Chennai and Trichy in India. These will join SPi Global’s multi-geographic footprint, with headquarters in the Philippines and a presence in seven other countries, India, US, Vietnam, Nicaragua, China, UK and Singapore, served by more than 13,500 employees.

“The acquisition of SPS is a major step in our strategic plan to be the definitive leader in content technology and knowledge services industries. The strength of SPS in print and digital publishing production services enhances SPi Global’s proven expertise in this area. In addition, SPS complements SPi’s sophisticated suite of solutions built for data-discovery and smart content in STM publishing, financial, legal and a wide spectrum of professional content segments. The addition of SPS provides us an opportunity to better serve the publishing industry through highly impactful technology, a diversified talent pool of SMEs and innovative end-to-end service offerings,” said SPi Global President and CEO Ratan Datta.

“We are glad to have found a good home for SPS with SPi Global, given the company’s strengths, capabilities and corporate culture,” said Ulrich Vest, Chief Financial Officer of Springer Nature. “We have been working with SPi for 15 years now and have developed a strong relationship founded on mutual trust and confidence. SPS and SPi Global have complementary skills and knowledge which will enable them to serve a wider clientele. We must thank our colleagues at SPS, who have been an important part of our business for more than twenty years under the esteemed leadership of the late Sharad Wasani, using deep subject matter expertise to deliver excellent services to enable us to serve a demanding and sophisticated market. Separating from Springer Nature presents SPS with new opportunities so that they can continue to build on their success.”

#### About SPi Global

SPi Global is a market leading content technology and content solutions enterprise that provides data services and subject matter expertise (SME) to multiple industries such as research, learning and education, finance, healthcare and life sciences, media and retail, and other corporates. Leveraging its deep domain expertise and suite of proprietary technology platforms, the company brings forth cutting-edge innovation for the extraction, enrichment and transformation of structured and unstructured content and information assets.

With a client-base scoping 30 countries worldwide, SPi Global delivers business transformation services from 20 locations across the globe. The company’s multi-geographical resource pool is strategically located in eight countries, the Philippines, India, United States, China, Nicaragua, Vietnam, United Kingdom and Singapore.

In August 2017, Partners Group, the global private markets investment manager, invested in SPi Global on behalf of its clients.

For more information, visit www.spi-global.com.

#### About Springer Nature Group

Springer Nature is a leading research, educational and professional publisher, providing quality content to our communities through a range of innovative platforms, products and services. Every day, around the globe, our imprints, books, journals and resources reach millions of people – helping researchers, students, teachers & professionals to discover, learn and achieve more.

Visit: group.springernature.com and follow @SpringerNature.

#### Media Contact SPi Global:
Celeste Ilagan
Senior Vice President, Marketing, Corporate Communications and External Affairs
+639189906140
celeste.ilagan@spi-global.com

#### Springer Nature:
Thea Sherer
Director of Group Communications
+44 207 843 4703
thea.sherer@springernature.com

SPi Global has successfully completed the acquisition of Scientific Publishing Services, or SPS, from research and education publisher Springer Nature Group.

SPi Global completes acquisition of SPS from Springer Nature Group

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SPi Global today announced that SmartDub, an artificial intelligence (AI) dubbing innovation emerged the winner of the recent Process Innovation Challenge (PIC) at LocWorld Silicon Valley 2019.

Manila, Philippines , November 14, 2019 – SPi Global , the world’s leading content technology and solutions provider and HOOQ, Southeast Asia’s largest video-on-demand service, today announced that SmartDub, an artificial intelligence (AI) dubbing innovation emerged the winner of the recent Process Innovation Challenge (PIC) at LocWorld Silicon Valley 2019, the leading conference for localization, translation, and global website management.

SmartDub was chosen among dozens of entries and declared the front-runner, out of six finalists in the Technology track, for its industry-first features. Among them is its ability to generate synthetic voices by merging AI with Text-to-Speech (TTS) technology and voice morphology. SmartDub enables users to produce different artificial voice outputs for multiple languages by changing voice variables such as pitch, tone, volume and speed.

These features allow content to be more accessible to otherwise underserved market segments and reduce dependency on subtitles, particularly on mobile devices and in geographies with literacy challenges. With SmartDub in place, users can create deeper connections with content in their native language.

Using SmartDub, production times are reduced to hours rather than days, and production costs are significantly reduced, resulting to much-improved time to market and overall process and cost efficiencies.

“We are honored and very pleased with this recognition of SmartDub. As a partner to leading content producers and distributors such as HOOQ, it’s vital that we are on top of developing technology solutions that push the reach of content to the widest range of users, in the best possible form. SmartDub is yet another one of our innovative solutions that promotes accessibility, which promises a more delightful content ingestion experience. We thank the Process Innovation Challenge at Locworld for providing an apt venue to showcase this amazing content localization solution”, said Ratan Datta, President and CEO of SPi Global.

To learn more about this year’s Process Innovation Challenge, visit the PIC LocWorld website at https://pic.locworld.com.

SPi Global today announced that SmartDub, an artificial intelligence (AI) dubbing innovation emerged the winner of the recent Process Innovation Challenge (PIC) at LocWorld Silicon Valley 2019.

SPi Global’s SmartDub Solution wins PIC at LocWorld Silicon Valley 2019

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In this era of IoT and start-ups, the pioneering spirit is perhaps at its record high.

Disruption is quickly becoming the norm – whether in science, agriculture or any field of industry and study. The availability of information with the aid of technology allows this rapid advancement. And as society becomes more entrenched in vast amounts of information, evolution takes a turn – on the way people live, how knowledge is processed over time, and how businesses engage with their customers. The ability to promptly and appropriately adapt to the changing needs of this age, therefore, is a much sought-after attribute.

This is the kind of company SPi Global is all about. Here, excellence is a standard that translates to creating value that sustains growth for its clients’ businesses across multiple information-intensive industries. For 38 years, the company has proven to be a resilient and reliable partner to industry-leading companies for their content and technology solutions needs; anticipating the demands of the markets to ensure business transformative outcomes.

Setting up an offshore team for a leading information provider leveraging a combination of multi-lingual resources in 12 languages, for instance, was not a herculean feat for SPi Global. Its multi-site strategy, combined with web extraction and normalization technologies, is a customized solution that supports a product that meets the risk and compliance requirements of banks and financial institutions.

Similarly, over the last year, state-of-the art technology tools have been developed to improve operational efficiencies, such as an auto-proofing system for journals which can process a manuscript in just under five minutes. A process that used to take 24 hours to complete, the advanced automation platform has quickened time-to-market for a leading scholarly publisher by 7000%.

Impressive testimonials and compelling stories featuring unprecedented results permeate among the company’s diverse and highly technical clientele. But truth be told, not too long ago, the company was more known as a traditional publishing services provider. Disruption wasn’t the norm, even when the concept of innovation was always a broadly encouraged mind-set.

#### Building a strong brand

Established in 1980 providing data entry services to Fortune 500 companies, SPi Global was a pioneer in the country’s outsourcing industry. Years later, the company expanded its suite of services to include journal editorial and content production in what has become SPi’s core business.

Today, SPi Global is the market-leader in providing end-to-end content technology solutions for the extraction, processing, and enrichment of structured and unstructured content.

Headquartered in Parañaque City, Philippines with19 delivery centers spread across six countries including India, the US, Vietnam, Nicaragua, and China, SPi Global provides data services and subject matter expertise to companies involved in deeply specialized domains coming from various industries such as research, scientific, technical and medical publishing; education publishing and digital learning; and secondary data aggregators to include fintech, legal, risk, media, retail and corporates.

#### Infusing disruption amidst a culture of innovation

Among the business tenets of SPi Global is to protect its core services. However, a volatile market and the constant emergence of more sophisticated technologies push the boundaries of the content solutions landscape, requiring renewed perspectives. According to SPi Global President and CEO Ratan Datta, to remain relevant as a content player, it is not enough to help the markets reach their goals; instead, one must start taking the market where it needs to go. “We can only do this by owning the future of content technologies. Our grand goal is to leapfrog giant IT consulting companies, and dominate the content markets as an end-to-end technology leader,” Ratan said in a 2016 memo to SPi Global leaders crystalizing the vision and setting the strategic direction of the company when he assumed leadership.

To jettison old processes and develop new-and-improved ones, SPi Global reassessed its content solutions platforms, realigned its technology development capabilities and launched value creating initiatives for new and existing clients.

Pioneering technology tools and applications were reprogrammed to streamline processes, like in the case of Fusion Flow™. A pre-publishing management tool that reduces hand-offs by condensing the pre-editing, copyediting and typesetting stages into one user, it accelerates productivity to 300%.

In-house logos were also updated and trade-marked, such as the SPiCE™. SPi Global’s proprietary editing application which supports over 3,000 patterns for auto-structuring and referencing, it does not only ensure language accuracy during the pre-editing and copyediting stages, but also transforms word documents into digital products.

Cloud-based platforms and software were deployed to enhance customer experience, like the Online Proofing System (OPS). An accessible editing space designed as a collaborative environment between author and editor, it gives authors the capacity to make notes and changes directly to the user-friendly interface.

While the company’s movement as a content technology player became more agile, sophisticated end-to-end technology models emerged in-house to respond to more mainstream industries. The Email Classification Service (ECS) was built to extract, evaluate, normalize, classify and monitor research email data traffic of financial services firms. The NLP-based platform integrates regulatory compliance requirements with actionable insights to facilitate data-driven decision-making.

Employee programs were also launched in response to Ratan’s call for change.

The Infinity Awards, an ideation platform that opens opportunities for employees to operationalize transformative ideas made waves across the enterprise. On its maiden run in late 2016, SPi Global’s leadership team screened a total of 209 proposals from over 400 participants. Some of the winning projects during its first outing like the machine learning-based RoboReader™, the accessibility service for subtitling and closed captioning SPiCaps, and the Technical Publishing Outsourcing (TPO) service are already generating revenues. The program’s winning projects of 2017 are currently on pilot stage, while the 2018 Infinity Awards is headway towards the screening process with almost 400 project ideas received.

#### A smart and strategic move: From KPO to technology solutions

The distinctions earned by SPi Global through the years were testament to the company’s dominance in the KPO sphere. It’s been recognized as a “Global Outsourcing Leader” by the International Association of Outsourcing Professionals (IAOP) in the prestigious Global Outsourcing 100 list. The company also received the “Outsourcing Professional Award for Best Business Process Outsourcing Team” from the National Outsourcing Association in the UK (NOA), it was also cited in the Black Book of Outsourcing and awarded multiple times in the Philippines ICT International Awards, among others. It would have been easier to stay at this comfort level doing things where it is already good at and recognized for.

However, Ratan charted a change of direction that would completely shift SPi to a technology paradigm. “If there is a way to do a journal article uniquely from a hosted platform then we should be the first in the world to do it. If there is a way to do zero composition and minimal editing to get a whole book done in a matter of days, for a fraction of current costs, then we should be the first in the world to do it,” Ratan said. “Once again the emphasis is on transforming service into a technology solution.”

Recently, SPi acquired SCOPE e-Knowledge Center and opened a new delivery center in Noida, India. These and other initiatives have placed the company on a trajectory of rapid expansion. At the same time, they demonstrate commitment to innovation and technology development, aimed at deepening existing client relationships and engaging new partners. By harnessing artificial intelligence (AI) technologies, specifically machine learning (ML) with natural language processing (NLP), to decipher both structured and unstructured content – text, image, or voice, SPi Global is bound to further sharpen its tools to help organizations realize the full potential of their information assets.

Becoming the undisputed leader in the content technology solutions industry is more than a matter of tenure. It is about having deep domain expertise honed by the challenges of change and driven by the purpose to surpass its laurels. Being named one of 2018’s “25 Hottest Artificial Intelligence Companies” in Asia Pacific by a leading print magazine and IT consultancy firm out of Silicon Valley is telling that SPi Global’s technology leap towards making content accessible, adaptable and actionable was not simply a matter of time. For a smart company, it was, inevitably, a matter of course.

In this era of IoT and start-ups, the pioneering spirit is perhaps at its record high.

SPi GLOBAL: Taking the quantum leap

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Businesses possess numerous sources of information that include documents, emails, databases, websites, and others.

However, they fail to unlock business value out of [the data] without intelligent tools that can aggregate, normalize, semantically enrich data, and convert it into actionable insights. To fulfill this need, SPi Global offers its Content Extraction and Intelligence Suite (CEIS) which harnesses machine learning (ML) and artificial intelligence (AI) technologies to decipher both structured and unstructured content—text, image, and voice—from different enterprise repositories and readies the data for analysis and search. “AI & ML help us to move away from a rules-based approach to automation/decisioning to a more ‘cognitive’ approach. This unearths relationships and patterns from the content in multiple dimensions, helping clients discover new business opportunities and optimize processes,” remarks Ratan Datta, President and CEO, SPi Global.

“Most of the work we do involves technical and professional content where the combination of domain expertise and new age technologies is the key”, says Datta. For one of our engagements, highly qualified PhD SME experts identify and extract Chemistry and Medical Concepts reading research articles and patents and ingesting into Client’s database. The Concept Classification Tree has over 75K terms.We have enhanced the manual task by incorporating an AI based Recommender Engine to identify concepts automatically and suggest a classification to the operator. We see over 80% accuracy with the AI engine selecting terms.

SPi sees an opportunity in helping Clients manage regulatory compliance requirements across industries. For example, as a part of the MiFID regulations, financial institutions need to track and report on research information received. Using Machine Learning algorithms, SPi’s CEIS can read emails received and classify them into research, type of asset, and the category of firm. The content can be either in the email body email, an embedded link or an attached document. The results are shown on a simple dashboard for compliance reporting, and management and businesses can plan their compliance strategy based on these results.

SPiCE 3G is a state-of-the-art document structuring and editing application within the CEIS framework. It can recognize patterns in deep SME content like scientific publications. SPiCE 3G uses pattern recognition technology to identify key elements from the author’s manuscript for auto-structuring based on the DTD (Document Type Definition) schema of the client. Using natural language processing (NLP)-based techniques, the application has enabled a higher percentage of cross linking and semantic enrichment early in the publishing value chain. “We are now testing a language assessment module that can help determine the quality of language in a document,” says Datta. The module will help assign a document to a particular work queue for editing.

“We have been successful in using these technologies to improve operational excellence” says Datta. In an instance, a publishing company sought a solution to reduce their time to market. SPi studied their workflow, identified potential areas of wait time, and created a new workflow that could bring the time down from four days to one. SPi also developed a module that could analyze the input material to predict a complexity and turnaround time score. With the module, the client could determine issues to be resolved before sending their content for production. Eventually, the module improved the one-day Turnaround Time (TAT) scores by over 20 percent.

SPi recognizes that handwritten text has always been a challenge and it looks forward to using AI technologies in improving content extraction for handwritten text. With its spate of success stories in mining key information from text and images, the company is now increasing focus on voice and video to help organizations realize the full potential of their content, making it more accessible, adaptable, and actionable.

Businesses possess numerous sources of information that include documents, emails, databases, websites, and others.

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