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Intelligent Document Processing (IDP) Capabilities Featured In ISG’s Provider Lens Intelligent Automation

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Information Services Group (ISG) has named Straive as a **Product Challenger** in Intelligent Document Processing (IDP) in their U.K. report on Intelligent Automation and a high-ranking **Contender** in their U.S. report. 

Straive has been recognized for its strong vision, clear-cut development roadmap, innovative and advanced technology capabilities, and focus on platforms for Intelligent Document Processing (IDP). 

Our solutions are built to solve both simple and complex and often novel use cases across multiple industries such as BFSI, Legal, Information Services, Life Sciences, Logistics, and more, with

**- End-to-end Data Solutions from Data Engineering, Operations, and Maintenance to Analytics and Insights**

**- A proprietary platform combining technologies such as RPA, NLP, Computer Vision, and more**

**- New-age data (such as Alternative Data) handling capabilities such as web traffic, news articles, satellite imagery, and more**

Download your complimentary copy of the report to learn about the Intelligent Document Processing market landscape and why you should choose Straive as your partner for all your data needs.

Straive has been recognized for its strong vision, clear-cut development roadmap, innovative and advanced technology capabilities, and focus on platforms for Intelligent Document Processing (IDP). 

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Straive’s Intelligent Document Processing (IDP) Capabilities Featured In ISG’s Provider Lens Intelligent Automation - Solution and Services Report 2022

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Analyst Recognitions

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We have been featured as a Product Challenger in AI & Analytics in ISG Provider Lens™ Contact Center — Customer Experience Services 2022 Global report. In addition, we have also been positioned as a Contender in the Digital Operations, Work from Home Services, and Social Media CX services quadrants.    

The attached profile highlights the following as Straive’s critical strengths    

- Focus on high-growth verticals including EdTech, Publishing, Media, and BFSI and end-to-end solutions for its Publishing & EdTech clients
- A data management platform that focuses on all kinds of data extraction – paper to digital and produces reports and insights that enable CX
- Investment in developing niche skills with domain & subject matter experts.
- Content development, enrichment, moderation, and management as key differentiators   

[Download the report to read more.](#download)  

 Other key reasons for choosing Straive as your CX partner are:   

- 15+ years of experience working with leading global organizations  
- Capabilities encompassing CX strategy, process design, end-to-end omnichannel support solutions   
- Advanced delivery centers, global language capabilities, and 24/7 availability on the back of 2800+ support agents & subject matter experts   
- Domain experts from various market segments (Education, STM & Academic, Insurance & Financial Services, Logistics, Real estate, Consumer Goods, and Emerging Markets)     
- Quick scale-up/down to handle demand variances   
- Specialized Work from Home support services with an emphasis on Security   

[Click Here to access the full report](#download)

We have been featured as a Product Challenger in AI & Analytics in ISG Provider Lens™ Contact Center — Customer Experience Services 2022 Global report. In addition, we have also been positioned as a Contender in the Digital Operations, Work from Home Services, and Social Media CX services quadrants.

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Straive recognized as a Product Challenger in AI & Analytics in ISG Provider Lens™ Contact Center — Customer Experience Services 2022 Global Study

Insurance

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## Straive featured in Intelligent Document Processing Quadrant

The rising volume of semi-structured and unstructured documents increases the likelihood of information capture, analysis, and processing being highly error-prone and time-consuming. To overcome this, Intelligent Document Processing (IDP) can help streamline data acquisition, enrichment, and delivery processes to develop actionable insights. IDP combines advanced digital technologies such as NLP (Natural Language Processing), Computer Vision, Automation, and Machine Learning Models for greater accuracy and speed in processing documents.

ISG’s latest research on Intelligent document processing highlights Straive’s document processing solutions, enabling automated extraction, interpretation, classification, and handling of unstructured and semi-structured documents at speed and scale.

**Download your complimentary copy of the report to learn about**               
-  Intelligent Document Processing market competitive vendor landscape
-  How Straive differentiates itself from other IDP solution vendors

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ISG’s latest research report on Intelligent Automation has highlighted Straive’s document processing solutions, enabling automated extraction, interpretation, classification, and handling of digitized documents faster and at scale.

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**Multi-industry coverage**

Straive serves industry-leading enterprises across the globe. We deliver actionable insights by processing unstructured data for our customers across industries, including – Scientific Research, Information Services, Healthcare & Lifesciences, Legal & Regulatory, Financial Services, Insurance, and Real Estate.  

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Straive’s Intelligent Document Processing (IDP) capabilities featured in ISG ‘s Provider Lens™ Intelligent Automation — Solutions & Services US Report 2021

Intelligent document processing - ISG’s latest research report on Intelligent Automation has highlighted Straive’s document processing solutions, enabling automated extraction, interpretation, classification, and handling of digitized documents faster and at scale.

Straive’s Intelligent Document Processing (IDP) capabilities featured in ISG's Provider Lens™ Intelligent Automation — Solutions & Services

Data Solution

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## Straive recognized for its capabilities across multiple quadrants- Digital Operations, AI & Analytics, Work from Home Services & Social Media Services

The evolving digital technologies have radically transformed the way of customer engagement. With the digital disruption, enterprises need to revamp their customer service strategies across diverse channels to enrich the customer journey. Effective and personalized resolutions hold the key to ensuring a better and seamless customer experience across various channels.

Straive, with their experience, knowledge, and deep domain expertise, helped steer the customer journey, including best-in-class navigation, through an ecosystem of rapid customer evolution and development. We have a robust suite of technology tailored to meet customer expectations, thereby enhancing sales, product, and service.

## Straive drives Operational Excellence 

Straive has been featured as a 'Contender' with Global footprints in the following quadrants owing to its proficiency in driving business agility and operational excellence in customer support services

- Digital Operations
- AI & Analytics
- Work from Home Services
- Social Media customer experience (CX) Services

ISG’s report has recognized Straive’s experience, knowledge, deep domain expertise, advanced delivery centers, multi-lingual capabilities, and 24/7 availability of specialized support agents.

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## 15+ years of industry leadership

Straive's entry & positioning in the ISG Provider Lens™ quadrant report is a testament to our knowledge and successful record in outsourcing services, comprehensive offerings, advanced delivery centers, global language capabilities, and 24/7 availability of subject matter experts.

With 2,300+ support agents specialized across various disciplines and providing multi-channel support with 24 x 7 coverage, we drive customer engagement efficiently across the information industry segments including publishing (scientific/professional), education, legal & tax, media, insurance and financial information among others. We optimize business operations and collaboratively bring faster customer resolution with a blend of subject matter expertise and the latest technologies - AI, ML, and Analytics.

## Get it Right First time – Every time

Straive's digitally powered customer experience capabilities like consulting, artificial intelligence (AI) and analytics support, design thinking prowess, omnichannel support, cloud-based services, and intelligent automation have helped us make a mark in the ISG Provider Lens™ report.

ISG notes, "As the buyer side matures, the supply side is also required to bring a variety of capabilities to address changing buying behaviors. Advanced technologies, best practices, and newer operating models are needed to help enterprises get their CX strategy right,"

**Straive Customer Support Services: Key Highlights**

1. Multi-Channel, Multi-Touch Customer Engagement for 15+ years with over 2,300 agents & 24 x 7 coverage
2. Expertise with Multiple CRM / Infra
3. Services breadth: Fulfillment & Back Office; Sales, Marketing & Customer Onboarding; Digital Product & Technical Support, & Content Management
4. Flexible working models with seasonal volume at scale
5. Multilingual customer support
6. AI/ML-led analytics & automation options

[Download the report](#download ) to learn more about why ensuring the foundations of CX is vital to achieving your customer engagement objectives.


Straive featured in ISG Provider Lens™ Contact Center — Customer Experience Services Global Report 2021

Straive's entry & positioning in the ISG Provider Lens™ quadrant report is a testament to our knowledge and successful record in customer support services, comprehensive offerings, advanced delivery centers, global language capabilities, and 24/7 availability of subject matter experts