
Sales & Marketing Operation
Enabling data-driven audience engagement and campaign execution
- Campaign planning, execution & optimization.
- Customer segmentation & targeting engagement tools.
- Marketing analytics & performance dashboards.
- Engagement tracking & lead intelligence.
- GenAI-assisted creation of marketing assets – banners, infographics, videos.

Open Access Enablement
Supporting seamless OA adoption, compliance, and monetization
- Transformative agreement support.
- APC management and billing workflows.
- Institutional engagement and OA reporting.
- Compliance with funder & policy mandates.

Order Management & Financial Operations
Scalable support for monetization & collections
- Fulfillment and customer service.
- Royalty/APC collections.
- End-to-end billing operations.

Innovation CoE
R&D engine for the next wave of research tech
- Gen AI Toolkits.
- AI Content Licensing – Automated clause extraction and compliance analytics for author rights, usage policies, and AI training data.
- Proprietary datasets and advanced reporting.

Technology & Platform Ops
Reliable backbone for digital publishing infrastructure
- Platform Maintenance
- Content Migration Services
- Data Engineering & IT Support