Thought Leadership

Accessibility on Demand: From Remediation to Predictive Governance

Forward-deployed AI refers to AI systems or software operating within a client’s operational environment, building and running AI systems for that one business, rather than shipping something generic and hoping it fits. Read More

Alt Text for Scientific Images: A Publisher’s Field Guide to Charts, Graphs, and Equations

Accessibility has become a fundamental requirement of digital publishing. Yet for STM publishers, creating accessible content presents a unique challenge. While alt text is commonly used to describe images across websites Read More

10 Ways to Improve Collections Performance with Data & AI in 2026

One invoice may be waiting on customer approval. Another may be tied to a pricing dispute. A third may already be paid but still sitting in unapplied cash. Read More

2026 Outlook: The Future of AI-Powered Collections

A dashboard can show risk without changing ownership. A model can rank overdue accounts without knowing whether cash is blocked by a dispute, missing remittance, unapplied cash, or a credit issue. Read More

Part 3: The Hybrid AR Model—CFO Framework for AI vs. Human Outreach

As organizations scale globally, expanding footprints quickly create a fundamental challenge for Treasury and Accounts Receivable (AR) teams: the cost of international collections can easily swallow the margins on late-paying accounts. Read More

Part 2: Beyond Translation—Bridging the Regional Payment Gap

Optimizing regional dunning notifications and data hygiene fixes only addresses top-of-funnel customer communication. For the corporate treasury, the critical failure point of international collections isn’t language—it is infrastructure. Read More

Part 1: Managing Data Hygiene for Multi-Region Accounts

This is a common consequence of legacy enterprise data models. Many ERP and CRM systems still inherit communication settings from the parent company, assuming that corporate headquarters accurately represent every subsidiary. Read More

How to Choose an AI Collections Partner in 2026: A Practical Buyer’s Guide

The data is clean. The customer set is controlled. Disputes are limited. Remittance is available. The workflow is narrow. The dashboard ranks accounts neatly and shows how collectors can focus follow-up. Read More

Governance Before Speed: Safe Autonomy for Publishing and Content Operations

In publishing and content operations, technology rarely breaks down because it lacks power. It breaks down because it does not understand the conditions under which publishing work is actually done. Read More

Beyond Tokens: The Hidden Economics of Foundation Model Evolution

Generative AI has moved well beyond experimentation. Across industries, organizations have reaped significant benefits by integrating foundational models into their workflows. From scientific publishing and research operations to customer support. Read More

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