Customer analytics is the systematic process of gathering, aggregating, and analyzing customer behavioral, transactional, and demographic data to understand preferences, predict future actions, and optimize enterprise engagement strategies. Read More
Author Archives: Priya Roy
6 Reasons B2B Rebate and Discount Programs Quietly Leak Revenue
In enterprise commercial operations, revenue leakage rarely signals an overnight billing collapse. It accumulates quietly—the byproduct of miscalculated volume tiers, unverified claims, and uncalibrated concessions. Industry benchmark data reveals Read More
One Researcher, Four Roles, Different Boundaries
A publisher’s account record can be strangely selective. It shows a researcher the precise status of her submitted manuscript, yet prompts her to create a new profile when another journal invites Read More
Why Vendor Master Data Is the New Fraud Perimeter for Royalty and Payee Payments
By the time a royalty payment reaches final approval, fraudulent banking details can blend seamlessly into routine account history. The payment amount is accurate and authorization proceeds, yet funds are redirected to. Read More
8 Signs Your Royalty and Payout Operations Need a Structural Fix
A royalty desk quickly learns that “payment problem” covers very different states. Money may not yet be due. It may have been released and returned. The payee record may have changed. Read More
Beyond Spreadsheets: Why Rebate and Discount Programs Need Operations, Not Just Software
As rebate programs grow, control depends increasingly on what happens when a request leaves the standard route. Read More
10 Ways to Improve Collections Performance with Data & AI in 2026
One invoice may be waiting on customer approval. Another may be tied to a pricing dispute. A third may already be paid but still sitting in unapplied cash. Read More
2026 Outlook: The Future of AI-Powered Collections
A dashboard can show risk without changing ownership. A model can rank overdue accounts without knowing whether cash is blocked by a dispute, missing remittance, unapplied cash, or a credit issue. Read More
Part 3: The Hybrid AR Model—CFO Framework for AI vs. Human Outreach
As organizations scale globally, expanding footprints quickly create a fundamental challenge for Treasury and Accounts Receivable (AR) teams: the cost of international collections can easily swallow the margins on late-paying accounts. Read More
Part 2: Beyond Translation—Bridging the Regional Payment Gap
Optimizing regional dunning notifications and data hygiene fixes only addresses top-of-funnel customer communication. For the corporate treasury, the critical failure point of international collections isn’t language—it is infrastructure. Read More