A royalty desk quickly learns that “payment problem” covers very different states. Money may not yet be due. It may have been released and returned. The payee record may have changed. Read More
Author Archives: Priya Roy
Beyond Spreadsheets: Why Rebate and Discount Programs Need Operations, Not Just Software
As rebate programs grow, control depends increasingly on what happens when a request leaves the standard route. Read More
10 Ways to Improve Collections Performance with Data & AI in 2026
One invoice may be waiting on customer approval. Another may be tied to a pricing dispute. A third may already be paid but still sitting in unapplied cash. Read More
2026 Outlook: The Future of AI-Powered Collections
A dashboard can show risk without changing ownership. A model can rank overdue accounts without knowing whether cash is blocked by a dispute, missing remittance, unapplied cash, or a credit issue. Read More
Part 3: The Hybrid AR Model—CFO Framework for AI vs. Human Outreach
As organizations scale globally, expanding footprints quickly create a fundamental challenge for Treasury and Accounts Receivable (AR) teams: the cost of international collections can easily swallow the margins on late-paying accounts. Read More
Part 2: Beyond Translation—Bridging the Regional Payment Gap
Optimizing regional dunning notifications and data hygiene fixes only addresses top-of-funnel customer communication. For the corporate treasury, the critical failure point of international collections isn’t language—it is infrastructure. Read More
Part 1: Managing Data Hygiene for Multi-Region Accounts
This is a common consequence of legacy enterprise data models. Many ERP and CRM systems still inherit communication settings from the parent company, assuming that corporate headquarters accurately represent every subsidiary. Read More
How to Choose an AI Collections Partner in 2026: A Practical Buyer’s Guide
The data is clean. The customer set is controlled. Disputes are limited. Remittance is available. The workflow is narrow. The dashboard ranks accounts neatly and shows how collectors can focus follow-up. Read More
Designing Seamless Customer Journeys with Journey Analytics and AI
Journey analytics provides the necessary visibility, while AI elevates insight generation with prediction, personalization, and real time responsiveness. Read More
Top Trends Shaping CX in 2026
Straive’s AI-powered CX capabilities bring together data intelligence, content and knowledge operations, automation, and journey optimization to help businesses modernize their customer experience with clarity and confidence. Read More