A successful modernization effort starts by targeting specific query types with clear data requirements, access permissions, and resolution paths. Publishers can integrate approved data sources, test edge cases. Read More
Author Archives: Priyanka Raju
The Graceful Rejection: Turning Journal Misfit into a Better Author Journey
A responsible publisher network preserves this key distinction through a structured support architecture. Intelligent tools match topical scope and streamline submission workflows, while substantive or integrity concerns escalate directly to expert Read More
The APC Support Maze: Designing Policy-Aware Open Access CX
Open access support hinges on applying the right policy to the right article. Institutional agreements, author affiliations, article types, acceptance dates, funder requirements, and waiver terms introduce additional conditions. Read More
Blockchain and Smart Contracts Won’t Fix Royalty Payouts Alone: Here’s What Actually Will
Long before a single royalty dollar moves, back-office operations must untangle complex governing agreements, trace beneficiary updates, verify statement balances, manage holds, and resolve edge cases. Execution is reliable only when. Read More
Rethinking Support in Research Publishing: From Self-Service to Specialist Expertise
The author should not have to wait for a person to retrieve information the publisher already holds. Self-service can confirm the relevant agreement, explain the conditions, and show what the author needs to do next. Read More
The Future of Captive Centers: From Cost Efficiency to AI-Led Capability
A center that manages AI responsibly but does not build new capabilities will remain a cost line. Cost lines are easier to relocate, automate, or consolidate. Read More