Author Archives: Priyanka Raju

Rethinking Support in Research Publishing: From Self-Service to Specialist Expertise

The author should not have to wait for a person to retrieve information the publisher already holds. Self-service can confirm the relevant agreement, explain the conditions, and show what the author needs to do next. Read More

The Future of Captive Centers: From Cost Efficiency to AI-Led Capability

A center that manages AI responsibly but does not build new capabilities will remain a cost line. Cost lines are easier to relocate, automate, or consolidate. Read More

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