Contact centers need advanced technologies and methodologies such as data science to get actionable insights into their everyday operations to efficiently deliver excellent customer service. Data science has opened up.
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Thought Leadership
Enriching Customer Experience (CX) with Data Science-backed Customer Solution
Peer Review Management – An Interview with Dr Mario Malicki
This interview is part of a series that gathers stakeholder perspectives on what an efficient peer review process should look like, aiming to highlight best practices and insights from experts. Read More
Peer Review Management – An Interview with Dr. Franco Zappettini
Dr. Zappettini is a Lecturer in the Department of Communication and Media at the University of Liverpool and Director of the PhD Programme. He was previously Adjunct Professor of English. Read More
Peer Review Management – Interview with Dr Helina Marshall
Dr Marshall is a Senior Research Fellow at Queen’s University Belfast and was the first early career researcher recruited to the editorial board of Access Microbiology, a new OA journal. Read More
Peer Review Management – An Interview with Craig Raybould, COO, Hindawi
In his interview on peer review, Craig Raybould highlights key aspects such as publication operations, open access, and their impacts on the value chain, offering insights into these critical areas. Read More
SSP’s 43rd Annual Meeting – Charting a New Course from Chaos to Innovation
The Society’s first fully digital conference covered advanced topics in scholarly publishing, communication, and professional development. It emphasized education, collaboration, and networking to enhance skills and opportunities for its members. Read More
Making Waves in the World of Data
We have been working with our clients to build a data-driven decision-making strategy to make their journey of digital transformation successful. A key component here, involves working with a vast. Read More