At Straive, we redefine customer interactions with cutting-edge AI-powered platforms. From real-time insights to seamless engagement tools, our AI in customer experience solutions drives operational efficiency, enhances decision-making, and ensures every customer touchpoint exceeds expectations.
AI-Driven Customer Experience Solutions for End-to-End Omni-Channel Engagement
Provide comprehensive support services to meet your customer’s needs efficiently:
Help Desk
Address general inquiries, processes, and policy-related questions while offering initial intake and triage services.
Account Services
Assist clients with account updates, renewal reminders, billing queries, product registrations, and more.
Technical Support
Troubleshoot access and technical issues to ensure seamless customer experiences on platforms and products.
Digital Product Support
Deliver in-depth responses about product features, benefits, and conduct product demos.
Special Projects
Manage campaigns, customer surveys, and data collection for improved engagement.
Data Governance
Maintain customer master data by deduping, merging, and ensuring accuracy.
Order Processing
Manage order entry, invoicing, and fulfillment processes efficiently from various input sources.
Claims/Returns
Reconcile returns with policies to process appropriate credits and ensure compliance.
Contracts Support
Review, upload, and track contracts in the Contract Management System (CMS) with accurate metadata capture.
Institutional Licenses
Manage review, provisioning, and execution of licenses for institutional orders per agreed terms.
Data Governance
Ensure customer data accuracy through deduplication, merging, and updates.
Customer Onboarding/Acquisition:
Provide end-to-end onboarding, contract management, account creation, access setup, user training, and retention services.
AI in Customer Experience to Streamline operations and drive efficiency across back-office functions:
At Straive, we revolutionize customer interactions through AI-driven solutions, ensuring every engagement is efficient, personalized, and impactful. Here’s why leading organizations trust us with their CX transformation:
With over decades of experience, Straive has been the preferred partner for leading global organizations. Our deep understanding spans multiple sectors, including EdTech, Publishing, Media, and Banking & Financial Services, enabling us to tailor solutions that meet specific industry needs.
Recognized as a Product Challenger in AI & Analytics by ISG Provider Lens™, Straive leverages advanced technologies to enhance customer interactions. Our AI-powered platforms provide real-time insights and seamless engagement tools, driving operational efficiency and informed decision-making.
We offer a holistic suite of customer support services, ensuring consistent and efficient assistance across all touchpoints. From help desk support to technical assistance and account services, our Gen AI in customer experience solutions are designed to meet diverse customer needs.
Our specialized tools, such as intelligent chatbots, virtual assistants, and real-time emotion analytics, empower both customers and agents. These accelerators enhance self-service capabilities, boost agent productivity, and ensure high-quality interactions.
Operating from seven countries and offering support in more than 10 languages, Straive ensures that your customers receive timely and effective assistance, regardless of their location.
We invest in developing niche skills with domain and subject matter experts, ensuring that our solutions remain at the cutting edge of industry advancements. Our focus on data management and content development sets us apart as leaders in customer experience innovation.
By choosing Straive, you’re partnering with a company dedicated to operational excellence, technological innovation, and unparalleled customer satisfaction. Let us help you transform your customer experience and drive impactful business outcomes.
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