Challenges
A leading education publisher faced unpredictable peaks in customer support demand, particularly during the academic calendar’s busiest times. From managing technical glitches to resolving single sign-on (SSO) errors, their platform struggled to keep pace with rapid scaling—expanding from 75 to over 200 support team members in months.
Solutions
Straive stepped in with a game-changing approach, combining:
- Scalable Workforce: A dynamic model to handle fluctuating demand seamlessly.
- Empowered Teams: Innovative tools for account management, purchase tracking, and access code generation.
- Empathetic Support: Customer service teams trained for quick and compassionate problem-solving.
Impact
- 55% NPS: Enhanced customer loyalty.
- 4.3/5 Satisfaction: Improved service quality.
- 85% Service Levels: Consistency during peak times.
- 30-Second ASA: Lightning-fast response times.
Learn how Straive revolutionized customer support with scalable frameworks, advanced tools, and a customer-first approach. Uncover the strategies behind the success and how they can be applied to your business.
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
Get In Touch
Enter your information and describe your Inquiry.
We’ll get back to you as soon as possible. Thanks!