Reimagining Insurance Operations: How Straive Scaled Customer Engagement & Exception Processing
Challenges
A leading U.S.-based insurance provider specializing in auto and home policies faced growing complexity in managing policy renewals, exception processing, and carrier–lender coordination. Manual workflows, fragmented data systems, and rising compliance requirements slowed operations and extended turnaround times, prompting the need for a more streamlined and dependable back-office framework.
Solutions
- Deployed dedicated delivery teams in the Philippines to manage end-to-end exception handling, proactive outreach, and carrier–lender coordination under standardized workflows and QA.
- Unified workflow, carrier, and policy databases, supported by tools for allocation, case logging, and performance analytics to reduce manual effort and improve visibility.
- Scaled digital systems and governance frameworks to process high document volumes, ensure compliance, and maintain accuracy and on-time delivery across customer engagement and exception processes.
Impact
- 350+ FTEs supporting end-to-end insurance operations
- 8M+ documents processed and 700K+ cases resolved annually
- Consistent high performance sustained for 3+ years
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
