Job Description

EDITORIAL SUPPORT AGENT

To provide support to users (authors, editors, reviewers) of a client’s editorial production or

publishing services and handles the end-to-end management of journal accounts;

Qualifications:

● Bachelor's degree in any field

● Strong English communication skills (both written and verbal)

● Proficiency in MS Office applications and internet navigation

● Experience in customer service or technical support is an advantage

● Familiarity with publishing processes is a plus

Responsibilities:

● Assists users with system functionalities and helps troubleshoot technical issues related

to their roles.

● Conducts research to support current and future requirements, including tracking and

clarifying data or submission-related inquiries.

● Provides timely, accurate, and consistent responses to user queries, primarily via email,

with phone support as needed.