Job Description

Job Description:

• Handles customer inquiries through non-voice channels such as email and live chat
• Provides accurate information and solutions related to products, services, billing, technical issues, or account concerns
• Maintains a professional and friendly tone in all written communication
• Ensures customer issues are resolved efficiently and effectively, aiming for first-contact resolution
• Escalates complex or unresolved concerns to the appropriate department when necessary
• Accurately documents customer interactions and maintain detailed records

Job Qualification:

• Minimum educational requirements: High School Graduate (Old Curriculum) or Senior High School Graduate
• Amenable to start ASAP
• Amenable to work onsite and shifting schedule
• Detail-oriented with strong organizational and multi-tasking skills