Job Description

Job Description:

• Facilitates new hire classes, continuous education, refreshers, upskill trainings as needed or requested by stakeholders, cross training
• Coaches learners on training performance and behavioral opportunities to ensure development/improvement
• Prepares all logistical concerns needed for the training (e.g. venue, equipment, training materials, etc.) in coordination with appropriate group/s
• Ensures that end of day report is sent on a daily basis with all pertinent information logged into the report
• Updates various training database/files on a regular basis
• Administers training satisfaction survey/Agent APP to new hire training
• Creates instructional design materials for new hire training, continuous education, information dissemination, etc.

Job Qualification:

• Bachelor’s Degree in any field (training background is not required but a plus)
• Minimum of 1 year training experience
• Good interpersonal skills/communication skills
• Must have MS Excel Technical skills