Job Description

About Straive:

Straive(earlier known as SPi Global) is a market leading content solutions companyproviding content creationservices, course design, data operations and platform-based technologysolutions.

Ed-Tech,Data Solutions, Research and Education Content Services form the core pillarsof the company’s long-termvision. With the acquisition of LearningMate in 2020, Straive is an end-toend content and technology partner to K-12, higher education players,digital publishers and LMS providers. The company is a specializedsolutions provider to business information providers in finance, legal, realestate, life sciences and logistics. Straive continues to be the leadingcontent services provider to research and education publishers.

Inearly 2021, SPi Global rebranded itself to Straive. The rebranding exercise sawa revamp of the visual identity of thecompany including a new brand colour, logo, refreshed website andsocial channels. The name Straive encompasses the company's increasedfocus on AI-driven solutions and signifies its ongoing endeavor tocontinuously enhance the value the company brings to its customers, to itsemployees and to the community. The new brand logo representsStraive’s commitment to unravel the power of information by “Connectingthe Dots''.

With aclient-base scoping 30 countries worldwide, Straive’s multi-geographicalresource pool is strategically locatedin eight countries - India, Philippines, USA, Nicaragua, Vietnam, UnitedKingdom and the company headquarters in Singapore.

Website: https://www.straive.com/LinkedIn

Job Summary:

TheSales Support Administrator II is responsible for the seamless execution ofsales processes from order intake

tofinal processing. This role manages the full lifecycle of sales orders andrenewals, ensuring accurate data entry

inSalesforce, and upholding the integrity of sales and ACV reporting. Thisposition collaborates cross-functionally

withthe Sales, Finance, and Legal teams to guarantee timely and compliantprocessing of contracts, purchase

orders,and associated documentation.

Roles & Responsibilities:

Supportthe Sales team in closing new and existing business deals by creating andupdating sales orders, reviewing investment summaries, completing vendor forms andsending orders to customers for e- signature.

• Guide assigned reps in maintaining accurate Salesforce data entry to ensure proper forecasting and a seamless customer experience.
• Prepare detailed renewal reports for assigned reps, including product usage.
• Assist Account Managers and BDEs in client communications related to sales order processing, billing, and collections.
• Maintain and update client records to reflect the current status of Salesforce orders, supporting accurate invoicing and reporting.
• Collaborate with Finance and Legal to ensure all deals are processed in line with company policies and expectations.
• Conduct monthly QA checks to identify and correct data entry errors within established deadlines.
• Assist Commercial leadership, Finance, and other cross-functional teams in resolving opportunity, account, and billing-related inquiries.

Required Skills:

• Self-Management (Time and priorities): Excellent time management and overall strong organizational skills.
• Detail Oriented: Exceptional attention to detail, thorough and accurate data management, and punctual follow through.
• Interpersonal Skills: Effectively utilizes analytical skills and customer service mindset to solve customer problems.
• Written and Oral Communication: Excellent written and oral communication skills, experienced in preparing and presenting client documentation, and articulating confident answers to difficult questions.
• Teamwork: Team-player, who collaborates with ease up and down the organization.
• Flexibility: Thrives in a dynamic, fast-paced business environment.
• Experience with Salesforce.com or other CRM software.
• Education: Associated degree or equivalent years of experience.
• 1-3 years of experience in account management, customer service, or sales support preferred.
• Working knowledge of Word, Excel and PowerPoint (MS Office).
• Proficiency in French at a fluent level, both verbal and written, is essential/required.