A leading European pharma company expanded its Straive partnership from analytics and operations to address fragmented data, complex insights, transformation, security, compliance, and scalable AI.

Over 14 years, Straive evolved from project delivery to shared ownership of reusable enterprise data, content automation, and GenAI platforms, supported by embedded engineering and governance teams.

Built shared data, content, and automation platforms. Embedded data engineering and GenAI expertise. Enabled secure, scalable enterprise AI adoption.

Supporting businesses in the pharmaceutical, media and streaming, research, and private equity sectors through AI-enabled capability centers required accelerating complex, data-intensive processes; protecting sensitive and regulated information; improving data accuracy, quality, and compliance; governing and operationalizing enterprise AI; and scaling domain expertise across global operations.

Straive deployed scalable, domain-specialized global teams; integrated AI, GenAI, and intelligent automation; embedded human-in-the-loop quality controls; established secure AI governance frameworks; and automated end-to-end data and content workflows.

85% faster submissions 72% faster content reviews 3–4× faster AI approvals 85% on-time pharmaceutical approvals 97%+ data accuracy 40% faster time to market

A leading global provider of online education programs sought a scalable multichannel support model to handle growing interaction volumes and expand student and administrative support across chat, email, and voice channels while maintaining timely, consistent service.

Straive implemented a flexible multichannel support and technology framework supported by Five9 for chat and voice, Reach CRM, DocStar for document management, Storms for ticketing, and Edugrade.

150% capacity expansion achieved within 6 months ~2 min average chat queue time reduced from ~40 minutes ~3 min average call wrap-up time ACW achieved 4.0–5.0 quality scores improved from 3.0 during transition

A leading private equity firm needed a scalable delivery model spanning data and AI, application and technology support, and business operations across four migrated locations, while expanding capabilities in GenAI, analytics, investor services, legal operations, finance, and fund administration.

Straive built an expanding delivery model across three capability areas—data and AI, application and technology support, and business operations—supported from India and the Philippines and progressively scaled as the engagement broadened.

22 to 55+ FTEs as the partnership expanded 4 client locations across Switzerland, the United States, India, and the Philippines 2 delivery centers in India and the Philippines 3 capability areas spanning data and AI, technology support, and business operations

A leading global media and streaming enterprise needed to scale AI from a content ratings pilot into governed enterprise platforms across media and business workflows, while improving AI governance, secure experimentation, FP&A analytics, and document-intensive processes.

Straive deployed an integrated enterprise AI platform and delivery model combining AI-assisted content analysis, GenAI-enabled document intelligence, an AI intake and governance portal, a secure experimentation sandbox, enterprise analytics, and agentic workflow orchestration.

~72% reduction in content review time 3–4× faster AI use-case approval cycles 60–70% faster document analysis workflows 90+ FTEs supporting enterprise AI delivery in India

An alternative assets data provider needed to scale complex financial data operations across asset classes, languages, and markets while managing rising webpage alert volumes, expanding ESG data capture, and bringing operations and technology closer together.

Straive scaled the GCC into a 400+ FTE operations-and-technology model, combining financial and ESG expertise with multilingual delivery, custom automation, Spark.AI-enabled processing, and dedicated Technology and AI teams across the Philippines, India, and the UK.

400+ FTEs across operations and technology 20+ Asian and European languages and markets covered 450K+ annual webpage alerts handled in 2025, up from 143K in 2023 98% accuracy rate 40% reduction in TAT across processes 40% reduction in Total Cost of Ownership

A global publisher needed to manage high-volume collections and clearing across multiple regions while improving prioritization of ageing accounts, dunning, dispute tracking, write-off recovery, reporting visibility, and turnaround time.

Straive deployed a structured collections and clearing model combining prioritized worklists, multi-level dunning, dispute and write-off tracking, performance dashboards, process redesign, and a technology-enabled stack including S/4HANA, SAP FSCM, Salesforce, Five9, Power BI, predictive analytics, and LLM-supported workflows.

€525M+ collected since program implementation, with €140M collected annually €11M consistent monthly collection 25%+ uplift in CEI since program inception 42% improvement in collections through prioritized worklists 10% recovery rate on invoices for write-off 24 hours faster turnaround time, with improved author satisfaction