Transforming High-Volume Invoice Collections for a Global Publisher
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Challenges

A global publisher needed to manage high-volume collections and clearing across multiple regions while improving prioritization of ageing accounts, dunning, dispute tracking, write-off recovery, reporting visibility, and turnaround time.

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Solutions

Straive deployed a structured collections and clearing model combining prioritized worklists, multi-level dunning, dispute and write-off tracking, performance dashboards, process redesign, and a technology-enabled stack including S/4HANA, SAP FSCM, Salesforce, Five9, Power BI, predictive analytics, and LLM-supported workflows.

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Impact

  • €525M+ collected since program implementation, with €140M collected annually
  • €11M consistent monthly collection
  • 25%+ uplift in CEI since program inception
  • 42% improvement in collections through prioritized worklists
  • 10% recovery rate on invoices for write-off
  • 24 hours faster turnaround time, with improved author satisfaction

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