Introduction
Today, enterprises are looking beyond efficiency and cost savings. Global Capability Centers (GCCs) are fast becoming AI-enabled platforms for enterprise-wide operationalization of AI. These next-generation GCCs are designed to deliver measurable business impact by embedding analytics, automation, and intelligence across functions.
Yet, scaling AI effectively requires more than technology. Organizations must rethink purpose, identify the right use cases, align operating models, and build future-ready talent and infrastructure. The GCC 2.0 Playbook for Enterprise Executives provides a clear roadmap to achieve this transformation with confidence.
About the Whitepaper
The Playbook equips leaders with a step-by-step readiness framework to operationalize AI through their GCCs. It helps enterprises assess current maturity and identify the critical enablers of long-term success, spanning strategy, governance, compliance, innovation, and sustainability.
AI-enabled GCCs have the potential to deliver 30–50% productivity improvements by embedding GenAI, automation, and advanced analytics at scale. They represent the fastest route to digital transformation, offering enterprises the ability to achieve speed-to-market, agility, and measurable outcomes.
At the same time, they provide the foundation for transforming GCCs into platforms that convert data into insights and insights into action across the enterprise. With practical checklists and actionable guidance, the Playbook enables mid-market firms, global enterprises, and PE-backed companies to confidently build and scale AI-driven GCCs.