Challenges
A leading scientific publisher faced inefficiencies in customer service due to siloed regional teams, inconsistent processes, and limited flexibility. Delays in onboarding and offboarding, inefficient resource allocation, and high operational costs further impacted service quality.
Solutions
Straive established a centralized customer service hub in the Philippines, transforming fragmented operations into a streamlined, technology-driven support model:
- Standardized processes for seamless global customer interactions.
- 24/7 Helpdesk Support for troubleshooting, password resets, and account management.
- Knowledge Base & Documentation for self-service assistance.
- Network & Email Support for connectivity and configuration issues.
- Security Awareness to educate users on best practices.
Impact
- Faster Profile Management – 24-hour profile creation, 1-hour urgent modifications.
- Optimized License Utilization – Cost savings through proactive audits and deactivations.
- Standardized Workflows – Increased efficiency and improved customer experiences.
Looking to optimize customer support? Partner with Straive for a scalable, tech-enabled solution!
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
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