Challenges
A leading public services consulting firm faced slow IT helpdesk response times and inefficient resource allocation. Level 2 SMEs were handling basic IT tasks, delaying critical issue resolution. The lack of structured processes and documentation further impacted end-user experience.
Solutions
LearningMate, a Straive company, implemented a 24/7 dedicated helpdesk team to streamline IT support:
- Helpdesk Support – Quick resolution for password resets, account unlocks, and troubleshooting.
- Remote Assistance – Email-based support for IT issues.
- Account Management – Efficient handling of user accounts and permissions.
- Network Support – Assistance with VPN connections and remote access.
- Endpoint Procurement – Vendor coordination for timely hardware delivery.
Impact
- Faster Resolutions – Multi-channel support improved response and ticket resolution times.
- Optimized Resources – SMEs refocused on strategic priorities.
- Better User Experience – Enhanced IT support boosted satisfaction.
Looking to enhance your IT helpdesk efficiency? Partner with Straive to optimize your IT operations today!
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
