Challenges
A leading multi-disciplinary journal’s performance indicators began to deteriorate as a result of clogged editorial pipelines caused by backlogged manuscripts. Additionally, high attrition among the in-house team contributed to the quick accumulation of manuscript backlog.
It was important to clear the submission backlog and improve the submission-to-decision time to restore the journal performance to its benchmark. The backlog of unprocessed submissions had to be promptly addressed.
Approach
To address this, Straive:
- Set up a core team of 5 PhDs to serve as team leaders
- Optimized editorial workflow reporting, enabling better staff management
- Reduced average time to respond to customer queries from 5 days to 1 day
Impact
- Reduced average time to respond to customer queries from 5 days to 1 day
Learn how Straive helped the journal clear the submission backlog with minimal disruption to the workflow.
About Us
At Straive, we operationalize data analytics and AI for global enterprises. We leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better ROIs through a combination of higher efficiency, elevated experiences, and enhanced revenues.
For more information about our services and how we can help you operationalize data analytics and AI, please visit our website: www.straive.com contact us at contact@straive.com.
