Job Description

Customer Service Representative - Job Description ← Go Back To Jobs

Customer Service Representative

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Paranaque City, Paranaque, National Capital Region, Philippines (SPH1)

Department
Customer Service
Job Posted On
15-06-2025 11:06:14
Employee Type
Probationary
Experience range (Years)
0 - 0

Job Description:

  • Handles customer inquiries through non-voice channels such as email and live chat
  • Addresses customer inquiries related to products, services, or account status
  • Maintains a professional and friendly tone in all written communication
  • Ensures customer issues are resolved efficiently and effectively, aiming for first-contact resolution
  • Escalates complex or unresolved concerns to the appropriate department when necessary
  • Accurately documents customer interactions and maintain detailed records

Job Qualification:

  • Minimum educational requirements: High School graduate (Old Curriculum) or Senior High School graduate
  • Amenable to start as soon as possible
  • Amenable to work onsite and shifting schedule
  • Detail-oriented with strong organizational and multitasking skills
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