Job Description

About Straive:

Straive (earlier known as SPi Global) is a market leading content solutions company providing content creation services, course design, data operations and platform-based technology solutions.

Ed-Tech, Data Solutions, Research and Education Content Services form the core pillars of the company’s long-term vision. With the acquisition of LearningMate in 2020, Straive is an end-to end content and technology partner to K-12, higher education players, digital publishers and LMS providers. The company is a specialized solutions provider to business information providers in finance, legal, real estate, life sciences and logistics. Straive continues to be the leading content services provider to research and education publishers.

In early 2021, SPi Global rebranded itself to Straive. The rebranding exercise saw a revamp of the visual identity of the company including a new brand colour, logo, refreshed website and social channels. The name Straive encompasses the company's increased focus on AI-driven solutions and signifies its ongoing endeavor to continuously enhance the value the company brings to its customers, to its employees and to the community. The new brand logo represents Straive’s commitment to unravel the power of information by “Connecting the Dots''.

With a client-base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries - India, Philippines, USA, Nicaragua, Vietnam, United Kingdom and the company headquarters in Singapore.

Website: https://www.straive.com/ LinkedIn

Job Summary:

With strict adherence to the company's policies and procedures above all else, ensuring that quality and accuracy remain paramount; to provide an efficient, fast, and overall good experience to our authors, ensuring communication to authors is timely, friendly, and helpful. Providing editorial support to authors and editors, such as assisting authors with queries and providing guidance to editors with their decision-making.

Main Deliverables:

• Ensures the highest levels of publication ethics and integrity are maintained on the journal.
• Strong author service mentality, providing timely, friendly, and professional communication with authors.
• Excellent editor support, providing help with decision-making and other queries.
• Responsibility for end-to-end submission, processing to production, and peer review process
• Prompt processing of manuscripts.
• Collaborates proactively with the Executive Editor, Publishing Manager, and other in- house colleagues.
• Keeps abreast of industry news and trends and uses that information to inform journal objectives and strategic decisions.
• Meeting journal KPIs including quality, time to acceptance, author satisfaction, and responding to queries within the agreed timeframe.

Skills:

• Excellent verbal, written, and reading communication skills in Japanese and English.
• Must be able to communicate with Japanese authors effectively via emails and phone calls.
• Strong time-management skills.
• Ability to readily adapt to changes in process and implementation.
• Detail-oriented, with an ability to prioritize multiple tasks to meet the needs of multiple stakeholders.

Eligibility / Requirements:

• Japanese language proficiency with N1 or N2 certification (JLPT) is mandatory.
• Excellent ability to read, write, and speak Japanese for professional communication.
• Basic understanding of academic publishing or willingness to learn.
• Strong willingness to work in a fast-paced, process-driven environment.
• Interest in research, publication ethics, and editorial processes is a plus.