Job Description

Job Description:

• Handles high volume of inbound and/or outbound calls in a timely manner and answering inquiries through non-voice channels such as email and live chat
• Addresses customer inquiries related to products, services, or account status
• Provides accurate, valid, and complete information using the right methods/tools
• Resolves customer complaints efficiently, aiming for first-call resolution
• Escalates complex issues to appropriate departments when necessary
• Follows communication scripts and guidelines when handling calls
• Maintains customer records by updating account information

Job Qualification:

• Minimum educational requirements: High School graduate (Old Curriculum) or Senior High School graduate
• Detail-oriented with strong organizational and multitasking skills
• Good communication and comprehension skills
• Amenable to start as soon as possible
• Amenable to work onsite and shifting schedule