Job Description

Job Description

- Handles high volume of inbound and/or outbound calls in a timely manner

- Addresses customer inquiries related to products, services, or account status

- Provides accurate, valid, and complete information using the right methods/tools

- Resolves customer complaints efficiently, aiming for first-call resolution

- Escalates complex issues to appropriate departments when necessary

- Follows communication scripts and guidelines when handling calls

- Maintains customer records by updating account information

Job Qualification

- Minimum educational requirements: Senior High School graduate

- Amenable to start as soon as possible

- Amenable to work onsite and shifting schedule

- Detail-oriented with strong organizational and multitasking skills

- Good communication and comprehension skills