Job Description
Research Analyst Customer Experience
APPLY FOR THIS JOBTaguig City, Taguig, National Capital Region, Philippines (SPH4)
Department
Technology
Job Posted On
09-06-2025 10:24:06
Employee Type
Probationary
Experience range (Years)
1 - 2
Job Description:
- Extracts data from the company’s Learning Management Systems using SQL, R, and/or other data analytical tools
- Cleans, compiles, and analyzes customer data and draw appropriate conclusions
- Consults with customers regarding needs for data; work with database engineers to design query for pulling appropriate data, automate tedious tasks, and analyze and summarize data for customer explanation
- Develops data dictionaries and memos that define reportable metrics across the company’s Learning Management Systems
- Plans, coordinates, and performs statistical analyses for basic work assignments and parts of complex work assignments
- Writes reports and technical memoranda that are clear, concise, and of varying length
- Assists with testing of automated reports and analysis tools.
- Supports internal staff use of automated reporting and analysis tools, including providing training, answering questions, and assisting staff with use.
- Other duties as required
Job Qualification:
- Bachelor’s degree in a quantitative field such as applied mathematics, computer science, education evaluation, psychology or statistics, and at least three years’ experience working with Excel, SQL databases, and/or R or other data analytical tools; or an acceptable combination of education and experience
- Advanced data cleaning skills and ability to provide error-free reports
- Ability to create pivot tables using Excel and strong experience running descriptive and inferential statistics using R. Exceptional quantitative, analytical, listening, and writing skills
- Ability to understand the strengths, weaknesses, and limitations of a data set
- Detail-oriented, self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
- Pro-activity and flexibility in identifying problems and creating solutions
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment
- Advanced skills in R, SQL, Excel, Word, PowerPoint, and Outlook
- Willingness and ability to work flexible hours