Job Description

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Research Analyst Customer Experience

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Taguig City, Taguig, National Capital Region, Philippines (SPH4)

Department
Technology
Job Posted On
09-06-2025 10:24:06
Employee Type
Probationary
Experience range (Years)
1 - 2

Job Description:

  • Extracts data from the company’s Learning Management Systems using SQL, R, and/or other data analytical tools
  • Cleans, compiles, and analyzes customer data and draw appropriate conclusions
  • Consults with customers regarding needs for data; work with database engineers to design query for pulling appropriate data, automate tedious tasks, and analyze and summarize data for customer explanation
  • Develops data dictionaries and memos that define reportable metrics across the company’s Learning Management Systems
  • Plans, coordinates, and performs statistical analyses for basic work assignments and parts of complex work assignments
  • Writes reports and technical memoranda that are clear, concise, and of varying length
  • Assists with testing of automated reports and analysis tools.
  • Supports internal staff use of automated reporting and analysis tools, including providing training, answering questions, and assisting staff with use.
  • Other duties as required

Job Qualification:

  • Bachelor’s degree in a quantitative field such as applied mathematics, computer science, education evaluation, psychology or statistics, and at least three years’ experience working with Excel, SQL databases, and/or R or other data analytical tools; or an acceptable combination of education and experience
  • Advanced data cleaning skills and ability to provide error-free reports
  • Ability to create pivot tables using Excel and strong experience running descriptive and inferential statistics using R. Exceptional quantitative, analytical, listening, and writing skills
  • Ability to understand the strengths, weaknesses, and limitations of a data set
  • Detail-oriented, self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
  • Pro-activity and flexibility in identifying problems and creating solutions
  • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment
  • Advanced skills in R, SQL, Excel, Word, PowerPoint, and Outlook
  • Willingness and ability to work flexible hours
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