Job Description

Job Description:

• Speaks with district technical personnel and third-party vendors to design and implement integrations and provide technical recommendations to both prevent and eliminate problems. 
• Helps implement integrations to third party products. This may include Learning Management Systems, LDAP, SAML, and Student Information Systems, and others; help maintain and improve existing integrations.
• Diagnoses, troubleshoots, and resolves technical problems; may involve utilizing a variety of skillsets to resolve technical issues with SFTP, LDAP, SAML, Single Sign On, networking issues, and user data cleanup
• Strategizes with sales, professional development, and other technical team members to assess the best way to meet or exceed customer requirements and ensure satisfaction; may include visiting customer sites to assist with troubleshooting, technical guidance, and customer relationship building
• Provides pre-sales support including participating in pre-sales technical calls with customers and attending onsite 
• Other duties as required

Job Qualification:

• Bachelor’s degree in Information Systems or equivalent technical coursework and at least 3 years’ experience with troubleshooting and resolving issues in web application environments; or an acceptable combination of education and experience.
• Effective listening, verbal and written communication skills.
• Exhibit a focus on customer satisfaction, including routinely soliciting feedback, embracing both positive and critical customer feedback, and ensuring all customer issues are addressed successfully
• Effective interpersonal skills to work as a team member, develop positive working alliances, and perform as a liaison within the organization
• Ability to demonstrate flexibility and adaptability
• Solid organizational and time management skills
• One to three years technical field support experience in a web application environment
• Ability to travel freely as needed
• Must be able to work flexible or extended hours as needed to fulfill customer needs
• Participate in proactive team efforts to achieve departmental and company goals
• Prefer experience with SIS and education industry standards like Ed-Fi, LTI, Common Cartridge, One Roster, etc.