Job Description

Job Description:

• Account Collection:
• Contacts customers through phone calls, emails, or letters to collect overdue payment
• Negotiates payment terms or set up payment plans with customers
• Works to resolver customer disputes related to billing, charges, or account status
• Customer Communication:
• Maintains clear and professional communication with customers regarding their outstanding debts
• Uses effective negotiation skills to encourage timely payment while maintainig positive customer relations
• Documentation and Reporting:
• Accurately documents all customer communications, payment agreements, and payment history in the company's system
• Prepares regular reports on the status of overdue accounts and collection efforts
• Payment Processing:
• Assists customers with payment processing and ensure payments are correctly applied to their accounts
• Tracks and follows up on partial or missed payment according to the agreed-upon terms
• Legal Compliance:
• Ensures that all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA)
• Advise customers of the consequences of non-payment including the impact on credit score or potential legal action
• Escalation and Collaboration:
• Escalates unresolved accounts to higher authorities, such as legal teams or third-party collections agencies, when necessary
• Collaborates with other department, such as finance or customer service to resolve more complex issues
• Expert Guidance:
• Offer specialized knowledge and advice to teams, ensuring informed decision-making
• Collaboration:
• Work closely with cross-functional teams to integrate expertise into various projects
• Documentation:
• Develop and review technical documents, manuals, and training materials to ensure accuracy and clarity
• Training:
• Conduct workshops and training sessions to disseminate knowledge and enhance team capabilities
• Research:
• Stay updated with the latest trends, technologies, and best practices in the field
• Quality Assurance:
• Ensure that deliverables meet the required standards and specifications

Job Qualification:

•  Minimum educational requirements: High School graduate (Old Curriculum) or Senior High School graduate
• With BPO experience (6 months above)
• Collection experience is a plus
• Good communication skills
• Detail-oriented with strong organizational and multitasking skills
• Amenable to work onsite and shifting schedule
• Amenable to start as soon as possible