Job Description

Required Abilities:

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

• Near Vision — The ability to see details at close range (within a few feet of the observer).

• Speech Clarity — The ability to speak clearly so others can understand you.

• Speech Recognition — The ability to identify and understand the speech of another person.

Required Knowledge :

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Required Skills : Customer Needs Analysis, Customer Relationship Analysis, Investigate Customer Complaints, Customer Service Operations, Customer Acquisition, Customer Retention, Customer Service Analytics

Primary Responsibility :

• Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.