Job Description

Required Work Experience : Customer Service Representative

Required Knowledge :

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Required Skills : Customer Retention, Customer Relationship Analysis, Customer Service Analytics, Customer Needs Analysis, Customer Service Operations, Investigate Customer Complaints, Customer Acquisition

Primary Responsibility :

• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.