Challenges
A global publisher needed to manage high-volume collections and clearing across multiple regions while improving prioritization of ageing accounts, dunning, dispute tracking, write-off recovery, reporting visibility, and turnaround time.
Solutions
Straive deployed a structured collections and clearing model combining prioritized worklists, multi-level dunning, dispute and write-off tracking, performance dashboards, process redesign, and a technology-enabled stack including S/4HANA, SAP FSCM, Salesforce, Five9, Power BI, predictive analytics, and LLM-supported workflows.
Impact
- €525M+ collected since program implementation, with €140M collected annually
- €11M consistent monthly collection
- 25%+ uplift in CEI since program inception
- 42% improvement in collections through prioritized worklists
- 10% recovery rate on invoices for write-off
- 24 hours faster turnaround time, with improved author satisfaction
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