The evolving digital technologies have radically transformed the way of customer engagement. With the digital disruption, enterprises need to revamp their customer service strategies across diverse channels to enrich the customer journey. Effective and personalized resolutions hold the key to ensuring a better and seamless customer experience across various channels.
Straive, with their experience, knowledge, and deep domain expertise, helped steer the customer journey, including best-in-class navigation, through an ecosystem of rapid customer evolution and development. We have a robust suite of technology tailored to meet customer expectations, thereby enhancing sales, product, and service.
Straive has been featured as a 'Contender' with Global footprints in the following quadrants owing to its proficiency in driving business agility and operational excellence in customer support services
Straive's entry & positioning in the ISG Provider Lens™ quadrant report is a testament to our knowledge and successful record in outsourcing services, comprehensive offerings, advanced delivery centers, global language capabilities, and 24/7 availability of subject matter experts.
With 2,300+ support agents specialized across various disciplines and providing multi-channel support with 24 x 7 coverage, we drive customer engagement efficiently across the information industry segments including publishing (scientific/professional), education, legal & tax, media, insurance and financial information among others. We optimize business operations and collaboratively bring faster customer resolution with a blend of subject matter expertise and the latest technologies - AI, ML, and Analytics.
Straive's digitally powered customer experience capabilities like consulting, artificial intelligence (AI) and analytics support, design thinking prowess, omnichannel support, cloud-based services, and intelligent automation have helped us make a mark in the ISG Provider Lens™ report.
ISG notes, "As the buyer side matures, the supply side is also required to bring a variety of capabilities to address changing buying behaviors. Advanced technologies, best practices, and newer operating models are needed to help enterprises get their CX strategy right,"
Straive Customer Support Services: Key Highlights
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