Digital product and technical support

Digital Product and Technical Support

Digital Product & Technical Support

Straive has deep industry knowledge and experience in diverse open source and proprietary CMS and LMS platforms. We offer various types of support to technology providers, EdTech, publishers, information providers, education institutions and corporations, in various fields, including HTML package transformations, assessments, course package standards (Common Cartridge, SCORM, QTI), and setting up course assignments on customers’ platforms

Straive provides multi-tier technical product support, ranging from standard procedure issues’ resolution to more complex troubleshooting across multiple browsers, operating systems and devices.

We offer support across three tiers:

Digital product and technical support

24x7

support

Millions

of transactions

Expertise with Multiple CRM systems

Digital product and technical supportSap LogoDigital product and technical supportDigital product and technical supportSalesforce LogoDigital product and technical supportOracle Logo

Omni-Channel Support

Key Activities

With extensive customer experience and robust know-how across a vast array of systems, tools, platforms, and devices, our experts can help you across various activities. These comprise:

Digital product and technical support

Effective login, password management, and user registration support

Digital product and technical support

Effortless user account maintenance

Digital product and technical support

Product access and claim code requirements resolution

Digital product and technical support

Product, content, and complex issues’ troubleshooting

Digital product and technical support

Single sign-on feature to minimize time and work duplication

Digital product and technical support

Subscription management to save time, effort, and resources

Digital product and technical support

File transfer/import/export with ease within the digital product

Digital product and technical support

Faster response to product or website navigation queries


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Our solutioning team is eager to know about your challenge and how we can help.