Straive featured in ISG Provider Lens™ Contact Center — Customer Experience Services Global Report 2021

Straive recognized for its capabilities across multiple quadrants- Digital Operations, AI & Analytics, Work from Home Services & Social Media Services

The evolving digital technologies have radically transformed the way of customer engagement. With the digital disruption, enterprises need to revamp their customer service strategies across diverse channels to enrich the customer journey. Effective and personalized resolutions hold the key to ensuring a better and seamless customer experience across various channels.

Straive, with their experience, knowledge, and deep domain expertise, helped steer the customer journey, including best-in-class navigation, through an ecosystem of rapid customer evolution and development. We have a robust suite of technology tailored to meet customer expectations, thereby enhancing sales, product, and service.

Straive drives Operational Excellence

Straive has been featured as a 'Contender' with Global footprints in the following quadrants owing to its proficiency in driving business agility and operational excellence in customer support services

  • Digital Operations
  • AI & Analytics
  • Work from Home Services
  • Social Media customer experience (CX) Services

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15+ years of industry leadership

Straive's entry & positioning in the ISG Provider Lens™ quadrant report is a testament to our knowledge and successful record in outsourcing services, comprehensive offerings, advanced delivery centers, global language capabilities, and 24/7 availability of subject matter experts.

With 2,300+ support agents specialized across various disciplines and providing multi-channel support with 24 x 7 coverage, we drive customer engagement efficiently across the information industry segments including publishing (scientific/professional), education, legal & tax, media, insurance and financial information among others. We optimize business operations and collaboratively bring faster customer resolution with a blend of subject matter expertise and the latest technologies - AI, ML, and Analytics.

Get it Right First time – Every time

Straive's digitally powered customer experience capabilities like consulting, artificial intelligence (AI) and analytics support, design thinking prowess, omnichannel support, cloud-based services, and intelligent automation have helped us make a mark in the ISG Provider Lens™ report.

ISG notes, "As the buyer side matures, the supply side is also required to bring a variety of capabilities to address changing buying behaviors. Advanced technologies, best practices, and newer operating models are needed to help enterprises get their CX strategy right,"

Straive Customer Support Services: Key Highlights

  1. Multi-Channel, Multi-Touch Customer Engagement for 15+ years with over 2,300 agents & 24 x 7 coverage
  2. Expertise with Multiple CRM / Infra
  3. Services breadth: Fulfillment & Back Office; Sales, Marketing & Customer Onboarding; Digital Product & Technical Support, & Content Management
  4. Flexible working models with seasonal volume at scale
  5. Multilingual customer support
  6. AI/ML-led analytics & automation options

Download the report to learn more about why ensuring the foundations of CX is vital to achieving your customer engagement objectives.