Digital Product & Technical Support, Customer ssupport

Digital Product and Technical Support

Committed to delivering a seamless experience

Digital Product & Technical Support

Straive has deep industry knowledge and experience in diverse open source and proprietary CMS and LMS platforms. We offer various types of support to technology providers, EdTech, publishers, information providers, education institutions and corporations, in various fields, including HTML package transformations, assessments, course package standards (Common Cartridge, SCORM, QTI), and setting up course assignments on customers’ platforms

Straive provides multi-tier technical product support, ranging from standard procedure issues’ resolution to more complex troubleshooting across multiple browsers, operating systems and devices.

We offer support across three tiers:

An triangular prism shape representation for customer supports in different layers, Digital Product & Technical Support, Customer ssupport

24x7

support

Millions

of transactions

Expertise with Multiple CRM systems

Digital Product & Technical Support, Customer ssupportSap LogoDigital Product & Technical Support, Customer ssupportDigital Product & Technical Support, Customer ssupportSalesforce LogoDigital Product & Technical Support, Customer ssupportOracle Logo

Omni-Channel Support

Key Activities

With extensive customer experience and robust know-how across a vast array of systems, tools, platforms, and devices, our experts can help you across various activities. These comprise:

Digital Product & Technical Support, Customer ssupport

Effective login, password management, and user registration support

Digital Product & Technical Support, Customer ssupport

Effortless user account maintenance

Digital Product & Technical Support, Customer ssupport

Product access and claim code requirements resolution

Digital Product & Technical Support, Customer ssupport

Product, content, and complex issues’ troubleshooting

Digital Product & Technical Support, Customer ssupport

Single sign-on feature to minimize time and work duplication

Digital Product & Technical Support, Customer ssupport

Subscription management to save time, effort, and resources

Digital Product & Technical Support, Customer ssupport

File transfer/import/export with ease within the digital product

Digital Product & Technical Support, Customer ssupport

Faster response to product or website navigation queries


We want tohear from you

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Our solutioning team is eager to know about your challenge and how we can help.