Digital Product and Technical Support
Committed to delivering a seamless experience
Digital Product & Technical Support
Straive has deep industry knowledge and experience in diverse open source and proprietary CMS and LMS platforms. We offer various types of support to technology providers, EdTech, publishers, information providers, education institutions and corporations, in various fields, including HTML package transformations, assessments, course package standards (Common Cartridge, SCORM, QTI), and setting up course assignments on customers’ platforms
Straive provides multi-tier technical product support, ranging from standard procedure issues’ resolution to more complex troubleshooting across multiple browsers, operating systems and devices.
We offer support across three tiers:
24x7
support
Millions
of transactions
Expertise with Multiple CRM systems
Omni-Channel Support
Key Activities
With extensive customer experience and robust know-how across a vast array of systems, tools, platforms, and devices, our experts can help you across various activities. These comprise:
Effective login, password management, and user registration support
Effortless user account maintenance
Product access and claim code requirements resolution
Product, content, and complex issues’ troubleshooting
Single sign-on feature to minimize time and work duplication
Subscription management to save time, effort, and resources
File transfer/import/export with ease within the digital product
Faster response to product or website navigation queries
We want tohear from you
Leave a message
Our solutioning team is eager to know about your challenge and how we can help.