Omni-channel Support Solution Improves Customer Satisfaction & Quality

Enterprises are looking for omnichannel customer support to deliver excellent customer experiences and resolve customer queries faster via chat, web form, voice, email, etc.

Straive’s omnichannel support solution involves quality and productivity monitoring, analysis, reviews, and corresponding training roadmaps. Our customer support solution:

• Uses smart technologies to process fulfillment and back-office transactions efficiently
• Provides multi-tier technical product support for standard procedure issues and complex troubleshooting
• Assists in enhancing brand and revenue potential through customer acquisition, account migration, etc.

Download the Case Study to learn how we enabled a leading eco-friendly parcel delivery service in the United Kingdom to deliver accurate and timely resolution of customer queries.