Enhancing Learning Opportunities to Drive Better Engagement

In today’s world, customer service is a differentiator. Good customer service can lead to satisfied customers, repeat business, and positive word-of-mouth recommendations, and poor customer service can lead to dissatisfaction, negative reviews, and lost business. Customer service can be challenging because of the following:

• High volume of inquiries

• Diverse customer needs and profile

• Complex products or services

• Technology and communication

While some companies possess these skills, only some can consistently provide exceptional service. Good customer service involves interacting with customers in a way that meets their needs and expectations while representing values and brands. It also needs skills like:

• Communication skills

• Patience and empathy

• Problem-solving skills

• Flexibility

• Product knowledge

Straive’s customer service solutions can help businesses support their customers across multiple platforms, enhance and improve their customer service experience, and reduce response times through a combination of people, processes, and technology.

Download our case study to learn how we enabled a leading U.S.-based educational content, technology, and services company for higher education and K-12 to deliver superior customer service for their education and technology services portfolio and managed 8K externship support in five months, managed over 700 partners, and provided support to over 6500+ students.