In today’s world, customer service is a differentiator. Good customer service can lead to satisfied customers, repeat business, and positive word-of-mouth recommendations, and poor customer service can lead to dissatisfaction, negative reviews, and lost business. Customer service can be challenging because of the following:
High volume of inquiries
Diverse customer needs and profile
Complex products or services
Technology and communication
While some companies possess these skills, only some can consistently provide exceptional service. Good customer service involves interacting with customers in a way that meets their needs and expectations while representing values and brands. It also needs skills like:
Patience and empathy
Straive’s customer service solutions can help businesses support their customers across multiple platforms, enhance and improve their customer service experience, and reduce response times through a combination of people, processes, and technology.
Download our case study to learn how we enabled a leading U.S.-based educational content, technology, and services company for higher education and K-12 to deliver superior customer service for their education and technology services portfolio and managed 8K externship support in five months, managed over 700 partners, and provided support to over 6500+ students.